Senior Application Support Engineer

il y a 2 semaines

Grand Est, France IDT Temps plein

**Responsibilities**:

- Actively participate in and lead incident calls (P1-P3), ensuring swift resolution and proper documentation post-incident.
- Participate in both manual and automated software deployments; coordinate with stakeholders for release readiness; post-release validation (UAT) and monitoring
- Manage sensitive customer and financial data with a high degree of confidentiality and accuracy (includes large $ amounts)
- Design and maintain tools, scripts, and procedures to improve team efficiency and reduce repetitive work.
- Proactively monitor services, identify potential issues before they impact users, and implement alerts or preventive actions.
- Routine tasks (Incident Calls, Change Management (CM) and BRS Jiras, Reporting)
- Contribute to and maintain internal knowledge base articles and runbooks.
- Participate in on-call rotations and after-hours support as needed.
- Help onboard and mentor new team members or junior engineers.

**Technical Skills**:

- Degree in software engineering, computer science, information technology, computer engineering, or similar field
- Previous experience in a service provider company is a must
- Ability to read and write shell scripts, read Perl / Python code
- DB knowledge and SQL skills required
- Experience configuring Apache, IIS or other Web service engines
- Experience using APM tools (eg: New Relic). Log Mining Tools (eg: Splunk)
- Experience using deployment tool (eg: Jenkins, AWS code deploy)
- Experience in DevOps domain (eg: infrastructure as code)

**Other requirements**:

- Motivated, independent, self driven; go beyond daily tasks
- Must be able to multi-task; App Support is fast paced
- Understanding of problems from user’s perspective
- Ability to document procedures in confluence
- Solid understanding of processes (eg: Agile, IDT processes)
- Willingness to share and work as a team
- Reliable internet connection is a must
- A working camera is a must
- Work Week: Monday - Friday 3 am to 11:30 am EDT
- On-Call: 7 days a week including holidays

**What we offer**:

- Remote work as b2b contractor or hybrid full-time in Belarus and Moldova
- Really good hardware
- An exciting and challenging job with talented people around
- Great learning and growth opportunities
- Compensation for professional training, seminars, and conferences
- First-class English lessons
- More perks for the Minsk and Chisinau office employees

**A few words about us**:
IDT Corporation is a global communications company founded in 1990 and headquartered in Newark, New Jersey. We are industry leaders in prepaid communication and payment services and one of the largest international voice carriers. We are listed on the NYSE, employ over 1800 people across 20 countries, and have over $1.5 billion in revenues.

IDT is not ”another big IT corporation”— we encourage and support in-house entrepreneurs in developing their ideas into business actions.

Our flagship brand, Boss Revolution, offers Money Transfer, International Calling, and Mobile Top-Up services and supports IDT’s mission of enabling people to keep in touch and share resources with family and friends worldwide.

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