Automotive Software and Data Customer Support
il y a 5 jours
We’re Adevinta, a global leader in digital marketplaces. Our household name brands, including Marktplaats in the Netherlands, mobile.de in Germany and leboncoin in France, reach hundreds of millions of people every month.
We’re all about matchmaking, and our sites help people find whatever they’re looking for in their local communities - whether it’s a car, an apartment, a sofa or a new job. Every connection made or item found makes a difference by creating a world where people share more and waste less.
Our brands are supported by global Tech Hubs in Barcelona, Amsterdam, Paris and Berlin. Their goal is to develop common global products and innovation platforms which all of our brands can use. This means using cutting edge technology to create highly scalable, customisable and secure products and components that free up development time and leverage our access to global data.
What you’ll do & Who you are
FIXED-TERM POSITION - 6 MONTHS (possibility of contract renewal) until the person returns.
As a member of the Argus team, you will be in charge of after-sales support for customer IT solutions, managing the technical hotline and guaranteeing quality of service for users and contribute to customer satisfaction and loyalty.
Main tasks:
Respond to the needs of the core business, receiving calls and resolving customer issues.
Take charge of customer files according to the types and difficulties encountered, as well as the requests of the manager.
Ensure customer satisfaction
Build customer loyalty by providing clear, precise and high-quality answers, in line with procedures
Adapt to customer requests to ensure ongoing customer loyalty.
Provide user support, in addition to any training required, to compensate for turnover or poor customer methodology
Communicate
Communicate on bugs and anomalies encountered in order to improve service quality for our customers.
Share knowledge
Be a driving force behind proposals to improve the Support Technician's job.
Report technical documentation needs and ideas to the Self-Care Content Manager, in order to maintain the knowledge base for Customer Service.
Reliability
Respect commitments in terms of appointments with customers
Respect shift start times
Profile / Skills / Abilities:
- Baccalaureate or equivalent
- 1 year experience in after-sales service or hotline
- Be a good listener, patient and reliable
- Knowledge of active listening techniques
- Know how to transcribe a customer need from an app
- Knowledge of basic computer systems
**Benefits**:
- Competitive compensation package- Opportunity to shape the way we work. Your feedback and opinions are valued at all levels of the organisation- Benefits including stock purchase plan and annual bonus plans- Flexibility to work when and how you want - flexible hours, autonomy to set your own agenda, choice of phone and computer- Smart Working Policy - work remotely some of the time, balanced with time in the office together with your team - between 5 and 45 days per quarter in the office depending on each team.- ‘Work from anywhere’ weeks - up to four weeks working from anywhere, as long as you have an internet connection- Career development, including language classes and Adevinta Academies: specialised content built by our experts on Machine Learning, Agile, Leadership and more
Adevinta is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
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