Technical Account Manager, Google Cloud Platform

il y a 2 jours

Paris, France Google Temps plein

Google welcomes people with disabilities.

**Minimum qualifications**:

- Bachelor's degree or equivalent practical experience.
- Experience in supporting enterprise customers in cloud operations (e.g., launch, capacity planning, product release management), technical support, escalation management, or comparable IT consulting role.
- Ability to speak and write in English and French fluently.

**Preferred qualifications**:
- Experience in collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.- Experience in collaborating across business units internally and at enterprises.
- Ability to translate business requirements into technological solutions.
- Excellent communication, presentation, problem-solving, and management skills.

**About the job**: Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology - all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

**Responsibilities**:

- Lead the implementation journey, provide technical guidance, manage timelines, milestones, migration goals, and business transformation strategies.
- Advocate customer needs in order to overcome adoption blockers and drive feature development. Lead across multiple workstreams and teams to maintain customer momentum.
- Develop strategic relationships with key stakeholders (e.g., C-Suite, IT team leads, etc.) to understand a customer’s business and develop strategic roadmaps. Partner with Business teams to lead quarterly business reviews and executive sessions.
- Lead customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering (SRE) to ensure customer success. Work with customers and Support to guide issues and escalations to resolution.
- Develop best practices and assets based on learnings from customer engagements that help accelerate cloud adoption and support initiatives to scale through partners.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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