Cdd Renfort International Retail Operations Store

**Position**:
**THE CONTEXT ____**

At Dior, we are embracing a new retail strategy with a clear acceleration of Direct to Consumer channel, meaning enlarging model of distribution from WHS to concession to Boutique to become true retailers.

The excellence of the operations is major to ensure the store performance. These evolutions of model of distribution generate a real transformation of the operations, which become a strategic lever.

**YOUR IMPACT ______**

The International Retail Performance and Operations department’s main focus is **to lead project development and set Parfums Christian Dior’s retail standards **. These retail projects and tools aim to improve and ensure strong and consistent client experience, drive retail performance and operations excellency, develop retail teams, and implement top management strategy at the point of sale.

**Job responsibilities**:
**YOUR MISSION ______**

As a Retail Operations Development Consultant within the Retail Performance Team, your primary focus will be enhancing retail operations and developing, maintaining and optimizing store handbook.

This role demands a deep understanding of retail best practices, operational efficiency, and a passion for creating clear, concise, and user-friendly documentation.

You will collaborate with various stakeholders, including regional and market managers, IT, Retail Education, Audit, Legal & Compliance Teams to ensure defined processes reflects current operational procedures and best practices.

You will also conduct in-depth analyses of business Key Performance Indicators (KPIs) to drive strategic decision-making and operational improvements.

Key Responsibilities:
**To develop the Retail Operations in store tools and standards**
- Analyze current retail operations, identify areas for improvement, and develop strategies to enhance efficiency, productivity, and customer experience
- Create the process of opening and running a boutique
- Create a new version of store daily brief
- Create recommendations for design and management of store back of house

**To develop a centralized version of the Retail Store Handbook**
- Contribute to the development and implementation of new policies and procedures related to retail operations
- Work on the standardization of store guidelines across our regions
- Map all processes, conduct a gap analysis with the regions and define key golden rules
- Define a central version in partnership with Audit, Legal, Retail Performance Team and the regions
- Adapt central version to each region with local audit, retail performance, legal teams for local specificities
- Contribute to the upload of the central version in a platform accessible by all PCD employees
- Provide training, support and implement a governance for new updates with each region

**To conduct business performance analysis**:

- Run comprehensive analyses of business KPIs for selected markets/doors on Excel and Power BI including sales performance, customer satisfaction, challenge results, and other relevant metrics.

**Profile**:
**WHO YOU ARE _____**

**PROFILE**
- Ideally at least +5 years’ experience in a Retail environment and/or Consulting Agency specialized in retail operations, preferably with experience in developing and implementing store handbooks or operational procedures
- Strong understanding of retail practices and operational efficiency
- Proven experience in business performance analysis, preferably within the retail industry with strong analytical skills and proficiency in data analysis tools such as Excel, Power BI
- Strong project management, ability to analyze structure and synthesize ideas
- Strategic approach and business acumen: reflect from multiple perspectives and with diverse stakeholders (management committees, country and zone directors, retail teams)
- Great networking skills in a professional and intercultural context with a great sense of collaboration across functions
- Ability to convince, animate and motivate very diverse retail teams
- Proactive mindset: ability to innovate, introduce new ideas, promote change
- Empathy: great listening and adaptation skills
- Fluent in English
- Proficiency in Microsoft Office Suite, particularly Word, Excel, and PowerPoint

**The position is based in Neuilly sur Seine
**So, How Far Will You Take Dior?
**WISHING TO APPLY? _____
A comprehensive recruitment process involving HR and Direct-to-Consumer Management for the role will enable you to receive a full perspective on the opportunity and ambition.

Once you have apply, let’s go one step further

You can discover Parfums Christian Dior through our Official website.

You can also learn more about the Career opportunities here as well as follow us on Linkedin.

**_PARFUMS CHRISTIAN DIOR _**
**MAISON***:

- Christian Dior described himself as a fashion and perfume designer. The House of Dior, founded in 1946, changed the face of ladies’ style forever when its New Look was unveiled in the halls of 30