Customer Onboarding Manager Fr

il y a 6 jours

Paris, France Formitable Temps plein

France, Île-de-France, Paris
DESCRIPTION

You would be the essential ingredient that completes our recipe. As a Customer Onboarding Manager for Southern Europe, your mission is to ensure the successful implementation of Zenchef services, acting as a crucial link between Sales and Account Managers. Your key focus is on understanding customer needs, adapting tools, and delivering high-quality service to drive customer satisfaction and continuous improvement.

Our Team

As a Customer Onboarding team, we are responsible to deliver the promised value proposition to our clients during their onboarding process (organic growth and upgrade project). Our goal is to deliver the best experience with our product and services for increased client’s satisfaction and adoption.

Day-to-Day
- Independently manage the Zenchef service implementation for all customers to upgrade.
- Handle incoming customer inquiries during adoption.
- Develop customized onboarding experiences, tailored to meet the specific needs of our clients and optimize their customer journey.
- Driving innovation through the implementation of new initiatives, actively developing our ways of working, and participating in a culture of continuous improvement
- Take an active role in expediting our Upgrade project through the seamless merger of four companies, with a keen focus on the migration process.

**REQUIREMENTS**:

- You have confirmed experience in customer interactions.
- You are fluent in English and French (read, write & speak).
- You possess excellent writing skills.
- You demonstrate ease and effectiveness in oral communication with clients.
- You exhibit patience and pedagogy.
- You display rigor, autonomy, and interpersonal skills.

What we offer
- Quarterly events (Paris)
- 4 months work abroad
- Moving day
- Sabbatical options
- €50 Wellbeing budget per month via YourCampus
- Mental Health support via Moka.care
- Light and bright office in Paris’ 17th Arrondissement
- Food Tattoo
- Lunch allowance
- €1000 Dine out Referral Bonus
- Commuting expenses (Swapfiets or Train travel)
- Volunteer “Dining Out Initiative”
- 25 Holiday days + 8 to 11 days of annual RTT
- Health Insurance with Alan
- Birthday Lunch
- Remote working options

About Zenchef

At Zenchef, we empower over 19,000 European restaurants. Our platform streamlines reservations, optimizes tables, and fosters lasting connections. With a suite of features that enhance the entire dining journey, we redefine experiences, turning first-time diners into loyal regulars. Our mission is to create memorable dining moments, and our vision is a restaurant industry where technology brings people to the table.

Our Values

At Zenchef, our core values—Craft, Thrive, and Heart—shape our journey. We are dedicated craftspeople, seamlessly blending ownership and hospitality, prioritizing quality, and continually evolving. Leadership, growth, and a long-term vision collectively steer our decisions, fostering an environment where everyone can flourish. Rooted in trust and compassion, we not only celebrate unity but also cherish the moments we share together.

We are an equal opportunity company and we are committed to building a diverse team that feels welcome in our workplace. We do not discriminate on the basis of race, colour, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for a more successful company.

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