Customer Success Manager

**Customer Success Manager**

**About SpendHQ**

SpendHQ is a fast-growing and dynamic Procuretech Scale-up with an incredible collaborative company culture. Our team is constantly innovating - we invented performance management for procurement and we are a market leader and innovator in spend analytics. We provide procurement teams with the tools they need to drive value for their organization, and we have fun doing it.

The SpendHQ SaaS solution has been on the market for over 10 years. Our clients are recognized market leaders from both mid-size organizations and large, multinational corporations. There are 20,000+ SpendHQ users across 500+ global clients.

It is thanks to each of our employees that we are where we are today. We proudly have more over 100 team members in 10 countries with headquarters in both Atlanta and Lyon. But we are not stopping here. SpendHQ is taking on new challenges and we look forward to continuing to grow the company and team.

**Where would you fit in the team?**

The Customer Success Manager is responsible for driving value realization for our customers, by helping achieve procurement goals and key measures of success. Acting as a trusted advisor and client advocate, the CSM works with each client in their assigned portfolio to define, measure, and achieve business objectives and strategic outcomes through the use of our solutions.

**What will your job entail?**
- Product Knowledge: Develop deep understanding of SpendHQ solutions to enable customer trainings and value realization.
- Portfolio Management: Plan and lead strategic conversations with key stakeholders to define and measure success criteria across the whole customer journey within assigned portfolio.
- Client Presentation: Present demos, trainings, and business reviews to small and large stakeholder groups.
- Role Specialization: In addition to leading an assigned portfolio, specialize in one or multiple of the following client initiatives: Client Community Engagement, Solution Expertise (SI, PPM, etc.), CX Ops, among others.
- Data Fidelity: Regularly update customer data repository to reflect account health, risk, and other key metrics.
- Optimizing Customer Engagement and Growth: Focus on improving customer retention, identifying expansion opportunities for account management, and fostering customer advocacy to support Sales & Marketing efforts.

**What experience and skills do you need to succeed?**
- To be successful in this role, you will need to communicate clearly with all stakeholders, identify what is important, execute next steps, collaborate effectively with other teams, and focus on outcomes to create value for our team and customers.
- Procurement, strategic sourcing and/or corporate finance experience with a focus on opportunity identification from spend data as well as sourcing project management is preferred.
- Knowledge & Experience: 3-5 years in a related field e.g., Strategic Sourcing, Client Success, Account Management, Project Management, Consulting. A track record of delivering results in a Procurement, Procurement Consulting, or Procurement Digitization role is preferred.
- Digital Solutions: Comfort and experience with digital solutions and navigating large datasets.
- Client Management: Strong client-facing skills.
- Teamwork & Coordination: Deliver outcomes working in cross-functional teams.
- Self-direction: Multi-tasker, self-starter.
- Success Management Experience: Previous client success management experience is preferred, but we will also invest in training procurement professionals.
- SpendHQ Experience: Pre-existing knowledge or use of SpendHQ products is a plus.

**Why do people love working at SpendHQ?**

At SpendHQ, we are:

- Stronger Together - Everyone plays an important role at SpendHQ. We deliver more success through shared goals and mutual support. We work diligently to break down silos and collaborate.
- People Focused - We care about those we work with and those we serve. We strive for strong results, but not at the expense of people.
- Our Best Every Day - We act with authenticity, integrity, dependability and empathy. We are transparent with clients and each other. We foster an environment full of humble, fun go-getters who approach every day as an opportunity to be their best.
- Customer Obsessed - Our customers are the reason for our success. We work hard to provide solutions that make their lives easier and help them achieve extraordinary things.
- Bold in Action - We believe in taking daring moves. We do everything with enthusiasm because we know our work is meaningful.

**What you need to know?**

Salary commensurate with experience. This is a full-time, salaried position with a competitive benefits package.

The role reports to our EMEA Head of CSM based in France.

The position is located in France with a preference for our EMEA headquarter in Lyon, France.