Winter 25/26 Resort Manager

We employ up to 80 staff each season which gives Alpine Elements a unique advantage in offering the chance to work summer or winter and, if visa restrictions allow, back-to-back seasonal opportunities. With a variety of positions available, we are the perfect company to choose whether you are looking for a career progression or a one-off seasonal experience.

We are an active company, and we whole heartedly encourage our staff to get involved in mountain activities. Regardless of whether you are new to a sport, or a seasoned pro, we are confident you will find a home in France. We offer an encouraging environment for all levels of experience in a company where we actively look to promote from within.

Our recruitment process is designed to see the person behind the CV. Our personal approach enables us to achieve your goal of working a season, and making the most of that season, whilst delivering excellent guest service. We are looking for passionate applicants who can balance a demanding position whilst maintaining a good work/life balance.
- Together we will ensure you will find & be in your element._

**Position**:
**Customer Focus**
- Ensure guests expectations are always exceeded.
- Meet set targets for sales, budgets and First Impression feedback for cleanliness, food, and comfort.
- Provide an approachable, welcoming atmosphere in all areas within your resort.
- Ensure guest complaints are kept to a minimum and resolved in a timely and efficient manner.

**Operational**
- Manage a range of operational needs within the resort and focus on driving forward the high standards across all chalets.
- Through resort and property visits, ensure a strong staff support and customer facing presence and interaction with customers to receive direct guest feedback.
- Schedule a timely hand over of all chalets from owners at the start of season ensuring an accurate inventory detailing any damage or breakages, is completed for each chalet.
- Completing and signing off weekly accounts and administrative tasks including staff rotas, risk assessments, fire / health & safety, and HACCP paperwork. Set deadlines using this information to ensure all budget, sales and customer satisfaction targets are achieved.
- To develop and maintain relationships with suppliers.
- Regular visits and monitoring of staff in the workplace.
- Crisis management

**Leadership/Team management**
- Performance manage your team using a variety of techniques, ensuring your team are happy and confident in their role.
- General team welfare with a focus on creating a magnificent work culture.
- Regular reporting and succession planning with your area manager
- Conduct regular staff accommodation visits.
- Hold regular team meetings to discuss performance to drive and motivate your team members.
- Conduct performance management to include setting objectives, mid-season appraisals and end of season performance reviews along with regular 1,1s.

**Requirements**:
**What we are looking for -**
- Friendly and approachable.
- Target driven.
- Able to deal with ambiguity.
- Outgoing and enthusiastic.
- Thrives working in a high-pressured, fast-paced environment.
- Willing to work long hours and have a flexible attitude towards work.
- Team player.
- Ability to prioritise and plan and adapt where needed.
- Experience handling complaints and dealing with difficult issues.
- Previous experience at a management level.
- Knowledge of team development.
- Excellent and friendly written and verbal communication skills.

**Other information**:
**Must have**
- Full clean UK/EU driver’s licence and be a confident driver.
- Knowledge of the industry.
- Experience working within hospitality or hotel and chalet operation.
- Experience dealing with disciplinary processes and/or training & mentoring.

**Advantageous if you have**
- Experience working overseas with a tour operator.
- Conversational French.

**Salary and package benefits**
- 35 hours a week working hours with great work life balance. Full training and development available with career progression opportunities.
- Salary is competitive, uniform is provided.
- Accommodation is included, or a more flexible salary if you do not require it. Assistance to obtain a visa (UK only) can be provided as an optional extra.