IT Digital Adoption Apprenticeship

For over 75 years, BIC has been creating ingeniously simple and joyful products that are a part of every heart and home. As a member of our team, you'll be a part of reigniting a beloved brand as we continue to reimagine everyday essentials in new, sustainable and responsible ways. Our "roll up your sleeves and get the job done" approach to work creates an environment where self-starters, problem solvers and innovative thinkers thrive. BIC team members are empowered to take ownership of their careers and bring their unique perspectives to the table to make a meaningful impact on our mission. It's a colorful world - make your mark by joining the BIC team today. We strive to provide a comprehensive benefits package that supports the well-being and professional growth of our team members. As a member of Team BIC, you’ll have access to a range of benefits designed to enhance your physical, emotional and financial wellness. In many of our locations, we offer team members: - Competitive compensation and recognition - Hybrid work environment and flexible approach to work - Retirement and financial savings options - Well-being and mental health support - Parental leave - Physical well-being initiatives and health insurance plans - Professional development opportunities - Volunteer opportunities **Job description** As a **Digital Adoption Apprentice**, you will play a crucial role in helping users effectively adopt our core digital tools and technologies such as JDE, Anaplan, Blue Yonder Ivalua... Your primary focus will be on assisting with software onboarding, user training, technical support, and customer service related to digital products. You’ll work closely with experienced professionals to gain hands-on experience and contribute to the successful adoption of our solutions. Key Responsibilities: - User Training and Onboarding:Assist in training end-users on how to effectively use core tools and softwares. - Provide step-by-step guidance during software onboarding sessions.Support and Troubleshooting:Respond to user inquiries promptly and professionally. - Troubleshoot technical issues related to digital solutions. - Collaborate with technical teams to resolve any software-related problems. - Documentation and Reporting:Maintain accurate records of user interactions, training sessions, and support requests. - Create user-friendly documentation (such as FAQs or user guides) to facilitate adoption. - Report any recurring issues or trends to senior team members. - Feedback Collection and Improvement:Gather feedback from end-users and key users regarding their experiences with digital tools. - Identify areas for improvement in the adoption process and suggest enhancements to enhance user satisfaction with the key users. - Collaboration and Learning:Work closely with cross-functional teams (such as developers, designers, and product managers). - Continuously learn about new software releases, updates, and features. - Participate in workshops and training sessions to enhance skills of our key users community. - Promoting Digital Literacy:Educate users on the benefits of digital tools and encourage adoption. - Foster a positive attitude toward technology within the organization. - Promote best practices for efficient and effective use of software. **Qualifications** - Interest in Technology: A passion for digital tools and technology is essential. - Strong Communication Skills: Excellent verbal and written communication skills are necessary for interacting with users and explaining digital adoption processes. - Fluent English would be a plus. - Attention to Detail: Pay close attention to details during software onboarding and training sessions. - Collaborative Attitude: Work well within a team and be open to learning from experienced professionals. - Adaptability: Be flexible and willing to adapt to changing technologies and user requirements. **What do we have to offer**: - Training and Development: The apprentice will receive comprehensive training and mentorship from experienced data integration professionals. This will include a combination of formal instruction, on-the-job training, and opportunities for self-paced learning. - The apprentice will have access to resources such as training materials, online courses, and workshops to support their professional development in the field of data integration.Career Path: Upon successful completion of the apprenticeship program, the apprentice will have gained valuable skills and experience to pursue various career paths within the digital adoption & training domain. BIC is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided