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**About Us** DataGalaxy is a leading data and AI product governance platform that enables organizations to connect strategy, product management, discovery, and business impact in a unified experience. The platform empowers cross-functional teams to collaboratively design, deliver, and scale trusted Data & AI products with measurable business value. Founded in France in 2015 and rapidly expanding in the United States, DataGalaxy is trusted by over 200 global enterprises, including **Dior, Airbus, and SwissLife**. The company is committed to driving data culture and literacy by helping organisations operationalise data governance and unlock the full potential of their data assets. **Our values: Be intentional. Be clear. Be bold. Be humble.** DataGalaxy’s Customer Experience team manages and develops a fast growing client portfolio (200 clients), builds long-term relationships with decision-makers to maintain and grow DataGalaxy’s presence. Their objective is to provide the best service across all customer touch points to increase **customer satisfaction and success** with DataGalaxy. We are striving to become a global leader: DataGalaxy is part of a multi-country strategy (US and Northern Europe). It's an exciting challenge with rapid development opportunities. We are seeking a results-driven **Account Manager**with the below mission and responsibilities: - Build and maintain trusted relationships with C-Level executives and stakeholders to understand their goals, success metrics, and use cases. - Identify and develop business opportunities within a dedicated portfolio of accounts, focusing on customer satisfaction, retention, and growth. - Create and implement account strategies to support upsell and renewal strategy - Collaborate with internal teams to propose tailored, innovative solutions that meet client needs. - Manage the sales cycle from lead generation and forecasting to deal closure - Coordinate customers testimonials and success stories to support business development efforts **What we're looking for**: - Proven experience in Account Management preferably in a SaaS environment, with a strong client-focused mindset - A solid track record of growing accounts and achieving targets - Ability to identify upsell opportunities and develop long-term client plans - Strong negotiation and problem-solving skills - Excellent communication and interpersonal skills, with the ability to collaborate across departments (Sales, Marketing, Pre-Sales, CSM) - Organized and proactive with a growth-oriented mindset - Proficiency in CRM tools such as Salesforce or HubSpot - Fluency in both English and French **Who you are**: You’re dynamic, thoughtful, and driven by building meaningful client relationships. You thrive in fast-paced environments, enjoy cross-functional teamwork, and are eager to contribute to a company that values inclusion, innovation, and shared success. **DataGalaxy offers a number of advantages**: - Offices in the heart of Lyon and Paris - Flexible working hours ("forfait jour") - Remote work at will & 2.70€ net per day 2 weeks of working from anywhere - Health insurance Apicil covering you and your family - Meal vouchers (Swile card of 9€/day) - Public transport 50% reimbursementHoliday Bonus - ️ - Quarterly team events and seminars - An attractive remuneration according to your performance and your potential - A real opportunity to join a French start-up that is a pioneer in its market
