UX Researcher- Iaas Tribe

**Our mission**

**Our journey**

We want all our actions and decisions to bring us closer to achieving our vision: building and scaling technologies that make sense to us, to our customers and their end users. Scaleway is the challenger nobody’s expecting.As our business scales, the customers and developers we serve are increasingly diverse and global. Giving them an unbeatable experience is central to our business strategy and value proposition. To better understand them, we've discovered that the best way to deliver the highest value and performance is by incorporating a well-rounded team that leverages diverse perspectives, knowledge, skills, and cross-cultural understanding.

**Our values**
- Singularity_: We do it our own way.
- Community_: One company, one culture
- Adventure_: Level up if you dare, never stop innovating.
- Leadership_: Be the leader you want to follow.
- Excellence_: We want to be customers' first choice as a cloud provider.
- Rock_
- Solid_: You can always count on us

**About the job**

At Scaleway, we are building the most complete cloud ecosystem in Europe. To this end, we rely first and foremost on a crystal-clear, quality user experience. We don’t want our users to get lost in complex interfaces. We believe there is no technical challenge that can’t be transformed into a smooth and friendly experience for our clients.

We aim to make user experience design a pillar of the cloud industry.

Reporting to our Lead UX Researcher, you will be a key player in our growing UX & Research team, working closely with our Product Managers and Product Designers to generate user insights that help the team make informed decisions.

You will help the IaaS Tribe make highly technical concepts as understandable as possible, and take a pedagogical approach internally to achieve this goal.

The IaaS Tribe is composed of 6 squads. They provide the core of any cloud infrastructure with products such as Instances, dedicated servers, or network products.

**Responsibilities**:

- ** Discovery research**: support and coach our Product Managers and Engineering teams to prepare, coordinate, and conduct UX research; gather user data following a structured approach, and present your analysis
- ** Continuous researc**h: help our Product Managers and Product Designers coordinate and conduct internal and external usability testing, and report results
- ** UX design**: help Product Designers make highly technical concepts as understandable as possible so that Scaleway products stand out in the cloud industry
- ** User advocate**: work closely with other teams (Product Ops, Marketing, Customer Success, etc.) to gain a deeper understanding of our customers, their problems, needs, and behavior
- ** Knowledge**: manage UX insights and make data accessible throughout the organization
- ** Sharing**: reinforce and evangelize the practice of UX research by sharing success stories and ensuring that the overall impact of UX research is known

**Minimum qualifications**:

- 3+ years experience in a similar UX position (as a UX researcher or UX designer)
- UX research methods hold no secret for you
- Human-centered interaction, usability, and design thinking inspire your work
- Your methodologies are lean and adapted to an agile environment
- The ability to analyze and synthesize data to identify patterns and insights, and to make recommendations based on research findings
- Knowledge of Figma, FigJam, Hotjar, and web analytics
- Very good command of English and French (speaking and writing)

**Preferred qualifications**:

- Positivity, resilience and empathy best describe your personality. You gladly accept feedback and show that our users matter to you by continuously iterating and improving our products
- You are proactive and are not afraid of sharing your thoughts and ideas for improvement
- You want to learn, improve and gain responsibility
- Experience working on B2B solutions
- Experience working in tech companies
- Experience in documentation and presentations

€48,000 - €60,000 a year

**Location**

This position can be either:

- Based in our offices in Paris or Lille (France), partial/full remote is possible
- Fully remote in Europe

**Hiring Process**

Screening call (45 mins) with Diane PAUL- Talent Acquisition Manager
- Manager interview (1h) with Yiching LIN - Lead UX Researcher
- Technical Interview (1h) with Yiching LIN, Lead Researcher, Gabriel GHNASSIA, VP of Design & Victor RAMIRO, Lead Product Manager
- HR Interview (45 mins) with Diane PAUL- Talent Acquisition Manager

On average our process lasts 2-3 weeks days and offers usually follow within 48 hours**To learn more about us **Scaleway website | Scaleway’s blog| Scaleway on Twitter