Support Engineer

il y a 2 jours

Grenoble, France Kayentis Temps plein

KAYE NTIS is a software solutions provider specialized in pharmaceutical clinical trials.

Our c ore competence is in patient data capture and processing (eCOA) solutions.

With 16 years of global experience in eCOA, Kayentis has supported more than 220 clinical trials in 79
coun tries with more than 80,000 patients. Its head office is located in Meylan, near Grenoble; Kayentis is also
prese nt in Boston and Tokyo.

Joining Kayentis' teams means choosing a fast-growing company committed to improving clinical trials and the

well-being of its employees.

KAYE NTIS is growing Develop your career with us
Join a n international, cohesive and dynamic team and develop new skills

For m ore information about Kayentis, visit our career page, or have a look at our employee satisfaction survey
results. Make sure to follow us on the social media platf orms below for our latest news and updates:
Support Engineer

The Support Engineer permanent position is based in Meylan, France. Within the Operations
organization you are directly reporting to the Deputy COO.

YOUR RESPONSIBILITIES:
You are responsible for supporting clinical trial platforms, by maintaining external level 1 knowledge
base and providing level 2 support,.

You ensure technical and functional support on our solution
You manage incidents life cycle: categorization, investigation, escalation, resolution
You define the action plan to restore the service for end-users - product update request,

7identification of workaround, retraining of end-users, documentation update - with
appropriate deadlines and priority.

You work in close collaboration with the level 3 internal teams : software maintenance,
production, clinical teams

You process user requests (from clinical investigation sites) at level 2 and 3

You manage and monitor the level 1 support provider (performed by the outsourced
helpdesk):

- Regular operational meetings
- Training on new functionalities and project specificities
- Continuous improvement of processes and procedures in order to increase their
scope of action and resolution rate

You manage crisis situations that may involve technically challenging issues and diverse
audiences.

You maintain the internal knowledge base up to date to improve efficiency of support
activities (KIL, work instructions, investigation tips)

You actively participate in the development & improvement of our solutions (products &
services) by providing feedback gathered from end-users

YOUR PROFILE:
With a higher education background (BSc or equivalent) in Science/IT/Computers, you have

at least 2 or 3 years of experience in Computer Science.
You have experience in managing requests and incidents on a software environment
You are proactive and know how to organize your activities and manage priorities in an

autonomous way

You have analytical skills and resistance to pressure

You demonstrate a very good team spirit and positive mindset

You are customer focus and responsive to their needs

You have strong knowledge of SQL

Written and spoken English

YOUR BENEFITS:
Flexible working hours

Bonuses

Meal tickets

Bike allowance

  • IT Support Engineer

    il y a 2 semaines

    Grenoble, France Teceze Ltd Temps plein

    Hi All, Hope you all doing well! We have a job opening for IT Support Engineer in Grenoble, France. Role: IT Support Engineer Job Type : Full Time - Provide first/second level contact and problem resolution for customer issues. - Work with Third Party Vendors to remediate complex AV issues as needed. - Provide timely communication on issue status and...

  • Support Engineer

    il y a 1 semaine

    Grenoble, Auvergne-Rhône-Alpes, France EasyVista Temps plein

    de l'entrepriseParce que chez EASYVISTA, nous accordons une attention particulière au bien-être de tous nos employés, nous avons obtenu la certification Great Place To Work Vous souhaitez rejoindre un éditeur de logiciels français en pleine croissance qui place le développement professionnel et la réussite de ses collaborateurs au cœur de sa...

  • Support Engineer

    il y a 1 semaine

    Grenoble, Auvergne-Rhône-Alpes, France EasyVista Temps plein

    Description de l'entrepriseParce que chez EASYVISTA, nous accordons une attention particulière au bien-être de tous nos employés, nous avons obtenu la certification Great Place To Work Vous souhaitez rejoindre un éditeur de logiciels français en pleine croissance qui place le développement professionnel et la réussite de ses collaborateurs au cœur de...

  • Support Engineer

    il y a 5 jours

    Grenoble, France Easyvista Temps plein

    Pour accompagner sa croissance, EasyVista recherche un.e Support Engineer - ITOM prêt(e) à rejoindre une équipe engagée et ambitieuse. Les missions seront de garantir la satisfaction des clients à travers le traitement des demandes d'assistance concernant notre produit EV Observe et de livrer unservice de qualité dans un objectif de fidélisation de...

  • IT Support Engineer

    il y a 2 semaines

    Grenoble, France The Quadtec Temps plein

    Urgent Requirement Alert - Grenoble, France* We are urgently looking for French-speaking engineers for the following roles: - *Grenoble* - Primary + Backfill (C+ fluency in French) Start Date: *8th September* Tech-savvy, fluent in French Must have a Driver’s License Should be within 20-30 miles of the site Immediate & urgent joining required Work...

  • Application Engineer

    il y a 4 jours

    Grenoble, France ic resources Temps plein

    Embedded Application Engineer Join a leading IoT connectivity company based in Grenoble, that are seeking a talented Embedded Application Engineer to join their dynamic Customer Success team in France. The company specialises in providing top-notch, affordable connectivity solutions for massive IoT networks, and their innovative technology has already...

  • Digital Validation Engineer

    il y a 4 jours

    Grenoble, France ic resources Temps plein

    An opportunity has become available for a Digital Validation Engineer to join an audio and video processing company, focussing on the latest compression standards based in Grenoble. As a Digital Validation Engineer you will have a number of responsibilities that include; Create reports and documentation of test results Provide customer support Digital ASIC...

  • IT Support Technician

    il y a 7 jours

    Grenoble, France Tech Domain Temps plein

    We are looking for an IT & Network Support Engineer/Technician to support tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays, off-hours, weekends). Tasks will be L1 & L2...

  • Validation Engineer

    il y a 6 jours

    Grenoble, France ic resources Temps plein

    An opportunity has become available for a Validation Engineer to join a growing deep tech company based in Grenoble. As a Validation Engineer you will have a number of responsibilities that include; Create and develop test benches for board validation Support board manufacturing Work with both hardware and software teams to aid manufacturing process Define...

  • Patent Engineer

    il y a 1 semaine

    Grenoble, France ARaymond Temps plein

    Patent Engineer**JURÍDICO** **FECHA DE INICIO** Inicio inmediato**LUGAR** Grenoble, Francia.**TIPO DE CONTRATO** Contrato indefinido**TIEMPO TRABAJADO** Full time**SOLICITAR AHORA** En ARaymond, fabricamos avanzados sistemas de unión y montaje para máquinas y productos que mantienen el mundo en movimiento. Fundada en Grenoble en 1865, ciudad donde...