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We’re on the hunt for a high-energy, results-driven **Customer Success Manager** to add to our rapidly growing team at _Momindum._
**Who we are**:
When you take a job at Enghouse Vidyo, you’re going to work with the very same people who pioneered the video conferencing industry itself over a decade ago. Named a Leader and Visionary by Gartner, Enghouse Vidyo has been awarded more than 170 video communications technology patents. Our innovative team has pushed the boundaries of what is possible through video collaboration year after year - and we’re still making breakthroughs to this day. Enghouse Vidyo is addressing a major global challenge - how do we make communications and collaboration more sustainable, inclusive, and transparent in a world with a population of 7.6 billion people? More than 295 U.S. healthcare systems use Enghouse Vidyo for telemedicine which improves access to quality care for more people. More than 450 financial institutions use Enghouse Vidyo to recreate the in-branch experience from anywhere. From healthcare and banking to education, government, and more, Enghouse Vidyo visually connects the world.
**The Role and What You’ll Do**:
The role of the Sales Customer Success Manager/Account Manager is to enable our customers to be successful with our product suite and achieve their desired outcomes by driving product and new feature adoption, quickly resolving technical issues, and providing a feedback loop on behalf of the customer to the rest of our company (including technical support, sales, product, and engineering). This position reports to the Director, of Customer Success.
- Own the overall health and success of our customers, which includes adoption, ensuring value realization, retention, and growth
- Establish a Sales pipeline of product opportunities to support the current fiscal year revenue Quotas
- Be the main point for our customers and become a trusted and strategic advisor, drive best practices and innovation
- Provide product guidance to technical stakeholders such as in various IT and educate them on best practices for optimizing the use of our products
- Advocate on behalf of customers and navigate across product, engineering, sales & marketing to deliver the best experience to customers
- Work closely with your renewal team to ensure successful renewals and drive expansions and new opportunities resulting from the success of the customers
- Proactively maintain and update your pipeline using Salesforce
- Manage assigned accounts and act as the primary point of contact for client relationships
- Act as a project manager to ensure internal initiatives to improve customer success are being executed efficiently
- Drive customer outcomes with a deep technical understanding of customers’ success criteria, business drivers, and initiatives
- Engage all areas of the business, from clinical to technical, and various levels of management ranging from Directors to C-level executives
- Meet quarterly and annual sales objectives by expanding the pipeline in Europe and meet other business objectives for Momindum
- Educate and support customers on best practices, and the use and benefit of our products and services
- Develop and conduct Quarterly Business Reviews with clients to measure progress against goals and evaluate opportunities for improvement
**_ What you bring:_**
- 3-5 years of experience working as a strategic CSM or Account Manager, working with diverse accounts, ideally in the SaaS or Enterprise software industry
- Strong sales background: quota carrying with a track record of success in sales, renewals, upsells, cross-sells, and revenue generation, including presenting and selling to C-suite level decision makers, and providing value-based solutions, forecasting, and pipeline management
- Experienced in analyzing customer accounts to identify churn signals, account growth and retention opportunities, and ways to expand adoption and increase value
- Ability to manage and prioritize multiple customers across different stages in the customer lifecycle to meet customer needs and escalations
- Technical sales experience preferred
- A self-starter who can work independently and able to prioritize and multi-task under tight deadlines
- Passionate about helping customers and relationship development
- Strong leadership skills to advocate cross-functionally on behalf of customers, and willingness to identify process improvements to help drive repeatable and efficient customer engagement
- Strong interpersonal skills; Excellent listening, verbal, and written communication skills
- Superior presentation and meeting facilitation skills
- College/University degree
- Bilingual is a MUST (French/ English)
**What we offer**:
- Work-life balance
- Opportunity to work for a diverse and inclusive company
- Growth opportunities
- Employee benefits
- Working with industry leaders in Contact Centre Solutioning
- Remote work available
We thank all applicants for their intere
