IT Desktop Support

il y a 14 heures

Paris, France Allied Digital service Temps plein

**Job Title**:
IT Desktop Support Engineer

**Location**:137 Rue du Faubourg du Temple, 75010 Paris, France

**Duration**: 18-Month Contract (Extendable)

**Job Type**: Onsite | Monday to Friday

**Contract Type**:EOR (Employer of Record)

**Salary**:3000 Euros per month

**Language Requirement**: English and French (Fluent)

**Job Summary**:
We are looking for an experienced IT Desktop / End User Support Engineer to provide technical assistance to our users. The role involves troubleshooting hardware, software, and network-related issues, ensuring smooth day-to-day IT operations, and delivering excellent customer service.

**Key Responsibilities**:
Provide first and second-level technical support for desktops, laptops, printers, and other peripherals.

Troubleshoot hardware, software, and network issues for end users.

Manage user accounts, access rights, and passwords in Active Directory.

Provide support for remote users via VPN and remote desktop tools.

Escalate complex technical issues to higher-level support when necessary.

Maintain IT asset inventory and ensure compliance with company policies.

Document incidents, resolutions, and user guides in the IT knowledge base.

Assist with IT projects, upgrades, and rollouts as required.

**Requirements**:
Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).

Proven experience in desktop/end-user support or helpdesk roles.

Familiarity with Active Directory, Office 365, and basic networking (TCP/IP, DNS, DHCP).

Experience with ticketing systems (e.g., ServiceNow, JIRA, or similar).

Excellent problem-solving and communication skills.

Ability to work independently and as part of a team.

Customer-oriented mindset with strong attention to detail.

Fluency in English and French is mandatory.

**Preferred Skills**:
IT certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation.

**Job Types**: Full-time, Contract
Status: Cadre
Contract length: 12 months

Pay: 3,000.00€ per month

Ability to commute/relocate:

- Paris: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you comfortable with salary ?
- What is your nationality or Visa status?
- What is your notice period if selected?

**Experience**:

- IT Support: 4 years (required)

**Language**:

- French and English professional (required)

**Location**:

- Paris (preferred)

Willingness to travel:

- 50% (preferred)

Work Location: In person

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