Customer Team Head France in Enterprise Sales

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

**The team you'll be part of**

The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.

Within the CX organization, Enterprise Sales is the sales organization accountable for global sales in the Transportation, Energy, Public Sector and Manufacturing & Logistics market segments. These are the “non-telco” segments where Nokia expects to expand sales and grow, in line with Nokia strategy.
Nokia Enterprise is organized in 7 Market Units, coordinating Customer Business Teams (CBTs) and Customer Teams (CTs) who are in charge of managing and developing Enterprise target accounts in the given segments and geographies. Also, a global and per Market Unit segment organization ensures effective segment strategies, go to market plans and sales programs targeting growth in the different verticals.

The CT Head France in Enterprise Sales is leading a team of account managers and is in charge of the sales activities for France. He/she reports to the CBT leader for Western Europe.

**What you will learn and contribute to**

We are looking for a general manager to lead the Enterprise Sales business in France.

As CT Head, he/she is responsible to:

- Develop/execute strategies across his/her territory from which global targets and priorities are derived
- Meet the quarterly and yearly objectives for order intake, revenues and DSO (Days Sales Outstanding) for his/her territory
- Influence buying decisions at the targeted customers and more generally on his/her market
- Close alignment and teamwork between internal support teams and the local sales team during the critical deal making process.

Your Mission:

- Customer Relationship

Own the customers relationship, be responsible for relationship strategy and coordination with the partner sales and segment organizations in his/her geography.
- Account Management

Be accountable for business execution, after sales and managing the account including all internal processes and reporting (e.g. strategy, opportunity management, decision reviews - LoA, commercial negotiations) in cooperation with the pre-sales and support organizations.
- Manage the Go-To-Market governance especially on key deals to maximize Nokia wins and sales
- Support in the development of the partner ecosystem and in managing potential partner conflicts
- Overall Customer Team P&L
- Senior role, a general manager with sales capabilities
- CT leadership
- Provide goals and leadership for the people working in the CT and ensure that the CT works efficiently and has right competences in place
- Line Manager for the French team. Responsible for 1:90 dialogue with the staff and annual performance and development review.

**Your skills and experience**
- Master degree in engineering, telecommunications, business or related field. Minimum 6 year experience in account management, portfolios, solutions and services sales in the telecommunication industry
- Existing relationships with enterprise customers and partners in France
- Able to drive discussions at C-Level
- Demonstrate mastery in team building and conflict management
- Enthusiasm in keeping abreast of technological and market trends as well as competitive intelligence
- Ability to identify and engage with all key stakeholders
- Ability to lead cross-functional teams effectively
- Ability to perform under pressure
- In-depth expertise in selling/marketing and system solutions knowledge
- Proven track record in meeting and exceeding sales targets within the assigned territories
- Knowledge of the Nokia portfolio

**What we offer**

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

**Nokia is committed to inclusion and is an equal opportunity employer**

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equal