Data Center Critical Environment Technician Lead

**DATA4 MISSIONs**

DATA4 creates Smart & Scalable digital facilities for our customers. Our network of highly connected, resilient and sustainable data center campuses underpins our customers’ digital growth in Europe. DATA4 Group finances, designs, constructs and operates its own data centers. Delivered through our data center campus model, we provide our customers with secure, scalable and high-performance data hosting solutions.

**DATA4 VALUES**

At DATA4 we are driven by our values. These are the core of everything we do - from the proactivity we show in delivering great outcomes for our clients, to the responsibility we show as a key contributor to the digital economy. Our values are:

- **To be entrepreneurial **- we are teams of doers who make things happen - with autonomy, energy and a sense of responsibility
- **To always take responsibility** - for our impact on the people we work with, the society we are part of, and the environment in which we operate
- **To constantly be adaptable** - our business is designed to adapt, answering not only today’s challenges, but also anticipating what’s coming next.

**ABOUT THE ROLE**

The Critical Environment (CE) Technician Lead will be responsible for overseeing the monitoring and management of critical physical infrastructure activities in our datacenters. This role involves collaboration with external suppliers, internal teams (Facility Management and Critical Environment Management) and reports to the Data Center Infrastructure Lead.

The CE Technician Lead will manage a team of 24/7 technicians, ensuring smooth operations during business hours. The CE technician team’s focus comprises of real-time duties and mission-critical assignments in data centers, namely: management of Building Management System, Electricity, Cooling and ancillary systems, and key processes such as incident and change management. All CE technicians are accountable for conducting site rounds, reporting abnormal situations, and being the first point of contacts with the Facility Management and Critical Environment teams to troubleshoot incidents and provide information incident mitigation and remediation occurring during their shift.

The CE Technician Lead ensures smooth communication within their team. They define and improve processes to pass on information to the FM and CEM teams to expedite alarm processing and incident resolution. The CE Technician Lead ensures all tasks designed to support the FM and CEM teams are properly defined and assigned to their team.

They oversee communication between their team and the Facility Management vendors regarding maintenance operations, preventive planning and management of corrective actions.

**RESPONSIBILITIES**

**Operational Processes and Vendor Management**
- Ensure all maintenance is reported in the system according to the annual plan
- Assist FM vendors in ensuring proper maintenance, operation, and implementation of equipment as per plan
- Manage efficient task allocation to the CE Technician team to monitor and troubleshoot mechanical, electrical, HVAC systems, chiller systems, and generators
- Perform site walkthroughs and measure site walkthrough completion from the CE technician team
- Ensure the CE technicians are properly coordinating FM vendor activities

**Technical Mission**
- Monitor and manage critical physical infrastructure maintenance
- Create and review technical management of incidents (incident reports)
- Ensure smooth and efficient operation of the infrastructure
- Participate in incident drills to verify procedure adequacy and team control levels
- Attend internal operation meetings with multi-technical providers
- Support Global Process Owners (GPO) in implementing their processes

**People Management**
- Lead and manage a team of 24/7 technicians, providing guidance, support, and development opportunities.
- Develop and manage technician schedules to ensure 24/7 coverage and optimal performance.
- Conduct training sessions to ensure technicians are updated with the latest procedures and technologies.
- Monitor and evaluate technician performance, providing feedback and implementing improvement plans as needed.
- Address and resolve any conflicts or issues within the team promptly and effectively.
- Participate in the hiring process to ensure the team is staffed with qualified and capable technicians

**IMS Certifications Responsibilities**:

- Health & Safety: Enforce health and safety rules
- Environment: Enforce environmental policies
- Information Security: Enforce information security policies
- Energy: Enforce policies to reduce energy consumption

**REQUIREMENTS**

**Education and Experience**
- High school degree in a technical field.
- 5+ years of relevant experience in a data center or critical facility.

**Technical Skills**
- Knowledge of electrical and mechanical systems (mechanical, HVAC systems, controls).
- Ability to provide root cause information in the event of an incident.
- Basic c