Site Success Manager

il y a 2 jours

Grand Est, France Helpware Temps plein

**About Us**:
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines, which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

**Job Summary**:
**Responsibilities**:

- **Onboarding New Users**: Manage the onboarding process for clinical research site users, including account setup, product training, and initial check-ins to ensure a smooth transition onto the platform.
- ** User Engagement**: Assist in developing and executing strategies to increase user adoption and engagement. Contribute to creating in-app educational content (e.g., product tours, checklists, tooltips).
- ** Client Relationship Management**: Act as the main point of contact for assigned client accounts. Build strong relationships, educate clients on Slope's value, and ensure they feel supported and valued.
- ** Proactive Support**: Identify potential roadblocks or barriers to product adoption and proactively address them. Regularly check in with users to ensure satisfaction and alignment with their needs.
- ** Data-Driven Insights**: Track and monitor client engagement metrics to identify at-risk clients and opportunities for deeper engagement. Share findings internally to inform enhancements.
- ** Client Feedback Collection**: Gather and share user feedback to support continuous improvement, advocating for client needs in product development.

**Qualifications**:

- **Experience**: 2-3 years in customer success or account management.
- ** Customer-Centric Mindset**: Strong client orientation with a proactive approach to helping clients succeed and achieve their goals.
- ** Communication Skills**: Excellent verbal and written communication skills, capable of building rapport with diverse client profiles and communicating effectively with all stakeholders.
- ** Problem-Solving Ability**: Skilled at identifying challenges or areas of friction and proactively resolving them in collaboration with clients.
- ** Data Analysis**: Experience using client engagement metrics to guide actions and decisions, with proficiency in CRM tools.

**Preferred Qualifications**:

- **Industry Experience**: Experience working in a SaaS environment or within clinical trials.

**We Offer**:

- Medical insurance after the trial period;
- English classes;
- Schedule Mon-Fri, 11 am - 8 pm Tbilisi time;
- Corporate training and parties;
- A comfortable office in the center of Tbilisi;
- Equipment provided for work;
- Official employment;
- Opportunities for professional development and career growth;
- Bonuses and motivation systems;
- The option to work fully remotely.

  • Customer Success Manager

    il y a 22 heures

    Grand Est, France Social Discovery Group Temps plein

    More than 500 million people in 150 countries enjoy our products, and we strive to have ten times as many. We solve the problem of loneliness, isolation, and disconnection with the help of digital reality. Our **digital nomad team of more than 1200 professionals **works all over the world. Together, we are solving the prevalent problem of loneliness and...

  • Project Manager

    il y a 7 jours

    Grand Est, France Xsolla Temps plein

    **ABOUT US** At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the...

  • Project Manager

    il y a 22 heures

    Grand Est, France Xsolla Temps plein

    Xsolla is seeking a highly organized, strategic, and results-driven Project Manager to join our Team. In this role, you will play a key part in driving projects that support the development and optimization of our products and services, helping game developers and publishers around the world succeed. If you are passionate about the gaming industry and thrive...

  • Conversion Ops Manager

    il y a 2 semaines

    Grand Est, France Xsolla Temps plein

    **ABOUT US** At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the...

  • Cro Manager Ruby Labs

    il y a 6 jours

    Grand Est, France Ruby Labs Temps plein

    **About us**: **About the role**: We are hiring an experienced and highly analytical Conversion Rate Optimization (CRO) Manager to join our team working on a web funnel subscription-based products. In this role, you will be responsible for optimizing the conversion rates of our Web products and improving the user experience to drive higher conversions and...

  • Junior Meta User Acquisition Manager

    il y a 7 jours

    Grand Est, France Ruby Labs Temps plein

    **About us**: At Ruby Labs, we are at the forefront of innovation, crafting cutting-edge consumer products that shape the future. Our diverse portfolio spans the health, education, and entertainment sectors, offering exciting opportunities to make a real impact. Our dynamic teams are the driving force behind our success, and we’re always on the lookout for...

  • Facebook User Acquisition Manager Wintech

    il y a 7 jours

    Grand Est, France Ruby Labs Temps plein

    **About us**: At WinTech, we are at the forefront of innovation, crafting cutting-edge consumer products that shape the future. Our diverse portfolio spans the health, education, and entertainment sectors, offering exciting opportunities to make a real impact. Our dynamic teams are the driving force behind our success, and we’re always on the lookout for...

  • Territory Manager

    il y a 1 semaine

    Grand Est, France Ritchie Bros. Temps plein

    Discover the New Ritchie Bros.When you join Ritchie Bros., you become part of a diverse, global team committed to delivering exceptional customer experiences. If you have an entrepreneurial mindset, a passion for agriculture, and thrive on building lasting relationships, we invite you to be part of our growing team.The Opportunity: Territory Manager –...

  • Territory Manager

    il y a 2 semaines

    Grand Est, France Ritchie Bros. Temps plein

    Discover the New Ritchie Bros.When you join Ritchie Bros., you become part of a diverse, global team committed to delivering exceptional customer experiences. If you have an entrepreneurial mindset, a passion for agriculture, and thrive on building lasting relationships, we invite you to be part of our growing team.The Opportunity: Territory Manager –...

  • Project Manager

    il y a 2 semaines

    Grand Est, France Xsolla Temps plein

    **ABOUT US** At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the...