Sales and Marketing Operations Manager

Permanent contract- Finance- PARIS, FR, 75017- HybridRECRUITMENT PROCESS

**1. Meeting within 2 to 4 weeks with our hiring officer**:Maja**2. Interview with the manager**:Romain**3. Possible meet & greet session with the team or a coworker**

JOINING THE OVHcloud JOURNEY

OVHcloud values the diversity of the people it hires and supports. For us, diversity means fostering a work environment where individual differences are recognized, appreciated and respected, so as to develop each person's full potential and strengths.
Be free to be yourself

SUSTAINABLE DEVELOPMENT AT OVHcloud. A DEEP COMMITMENT

Data has a powerful impact on every aspect of our lives. It is also changing the way we think about the world, and its use reflects the kind of society we want to live in.
As a major player in the tech industry, we have been doing everything in our power for over 20 years to reduce our environmental impact through industrial innovation and to guarantee an open cloud #SustainableByDesign

Do you want to contribute to unique projects and build the free cloud together? Let's go
At OVHcloud, we are driven by the same desire: to build the future together and support the freedom to innovate.

Sales And Marketing Operations Manager M/F/X

**Within your #OneTeam**

Sales Ops Team Mission: Improve Sales efficiency and autonomy.

**Your main responsibilities**:
**Contribution to Sales Ecosystems improvements: process design and roll-out/support to clusters**
- Contributing to the design & implementation of sales processes with common guidelines (ex: how to ask for a refund, how to react to churn risk, how to manage a delivery issue,) in collaboration with other departments
- Maintaining the knowledge base of processes & best practices
- Ensuring streamline communication between the CU / cluster and other departments
- Being accountable for the efficiency of the process (ex: delivery, ordering priorities, digital farming)

**Sales enablement & CRM**
- Ensuring that Sales Ops in Clusters and sales teams are trained on relevant topics including on tools and processes
- Acting as first point of contact for all CRM usage questions and improvement suggestions. Centralizing requests, assessing their relevance and discussing implementation with the CRM team.

**Continuous improvement**
- Propose and contribute to business specifications for new tools & processes to provide more autonomy and empowerment to the sales teams

**Business Analysis, Data Preparation, Dashboard & Reporting**
- Contribute to Compensation Plan Framework execution to deliver Sales bonuses
- Collaborate with Data and BI teams to specify and expose relevant Datasets
- Building dashboard & views to support Sales Ops team and enable sales teams to monitor their business
- Provide ad'hoc reports
- Contribute to weekly reporting of the CU
- Analyze sales KPIs to suggest areas for improvements
- Contribute to Budget definition with Financial Controlling Teams

**Lead Generation for Acquisition**
- Contributing to setting-up sales campaigns and tracking progress and efficiency
- Contributing to the definition of new lead sources options together with other departments
- Implement and work toward automation of new lead sources processes.
- Analyze lead sources performances and suggest areas for improvement

**Your future impact**
- In 6 months_
- Support Business Leads into their Business Reporting and Analytics
- Contribute to Comp Plan execution
- Contribute to initiative to improve Customer Knowledge
- Support Sales in adopting and using our Ecosystem efficiently
- And in 1 year_
- Provide business Insights and recommandation for Efficiency improvements thanks to your data analysis
- Lead Transformation Initatives to improve our Ecosystem
- Insure Sales and their management is adopting efficiently our Best practices and tools

**Skills required**
- Excellent interpersonal, communication skills
- Be tech-savvy with cloud knowledge, and with marketing & customer minded
- Be highly creative, proactive, pedagogue
- Have the ability to coordinate multi-stakeholder projects
- Time management skills and ability to work under pressure to tight deadlines
- 3+ year experience in Business Analysis / Sales & Marketing Operations / Data Analysis
- Expertise on Excel (Pivot Table, Macro, Power Query, Power Pivot, Graphs)
- Knowledge in Data Management (SQL, BI Tools, ETL)
- Knowledge about CRM & Marketing automation tools

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