Desktop Support Engineer

il y a 2 semaines

Arches, France Mindelta Temps plein

The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction.

**Key Responsibilities**:

- Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.
- Diagnose and resolve advanced technical issues escalated from the L1 support team.
- Perform root cause analysis to identify recurring technical problems and develop solutions.
- Excellent in troubleshooting break/fix issues of windows and mac computers
- Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
- Collaborate with IT team members on projects, upgrades, and implementations.
- Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.
- Provide remote support and troubleshooting for users working from home or in the field.
- Train and mentor junior support technicians as needed.
- Ensure compliance with IT policies, security protocols, and best practices.
- Perform routine maintenance and inspections to ensure optimal performance of equipment
- Build and maintain strong relationships with end users and ensure user satisfaction

**Qualifications**:

- Associate or bachelor’s degree in information technology, Computer Science, or related

field, or equivalent work experience.

**Job Type**: Contract

Pay: 160.00€ - 180.00€ per day

Work Location: In person

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