Technical Customer Service Engineer

**Position description**:
Promote the Ahlstrom-Munksjö Abrasive BU technical image, support all customers based on your portfolio, build together with the BU technical organization a strong, reliable product quality service.

**Main responsibilities**:

- Secure all technical discussion between customers and all BU Abrasive organization (Production, Sales, Marketing, R&D)
- Listen, understand and translate all customer needs and expectations back to the Abrasive team
- Support our customer to process our products
- Collect, analyses and resolve customer quality claims
- Participate actively to the product definition, follow-up with mill participants
- Search for all Abrasive market technical information (suppliers, competition) to feed and share our technical monitoring

**Qualifications**:

- High school technical background, with at best a successful experience in an international technical customer environment.
- Combined with high technical skills, you should be open-minded to manage international discussion into a multi-cultural context. You act as a professional with rigor, analysis, able to convince, team working but with individual ability to complete work and have a clear, strong interest for niche technical product. With customer, you are able to adapt yourself, listen and with a high customer orientation behavior.
- Ability to make the link and to translate the technical expectations from our Customers to the team inside the plant.
- Specific ability to follow our products’ quality at customers and to be sure it is under control internally.
- To be the one who feeds the R&D with clear road map / specifications for the products / figures to develop & improve.
- Languages: Fluent English and French. Other language skills are an advantage (Chinese, Italian, German)
- Job based in Arches (France) mill and need for frequent international travels (approx 50%)

Ahlstrom is a global leader in fiber-based specialty materials. Join our journey to create a more sustainable world with products and solutions that Purify and Protect, with Every Fiber, for a Sustainable World. We serve five growing and distinctive end markets, which form the basis for our five divisions: Filtration, Food & Consumer Packaging, Healthcare, Building Materials, and Technical Materials.

We are deeply committed to building and maintaining safe and inclusive environment and culture, where everyone feels valued and respected. At Ahlstrom, we all have equal opportunities to belong and reach our full potential.