General Services Clerk

**Duties**:
Under the direct supervision of the General Services Officer, serves as Administrative Clerk ensuring action is taken by the appropriate action unit, receiving and screening telephone calls to determine which office should appropriately handle them, and assisting with clients who need help from the General Services Office. Serves as the primary customer service point of contact and the interface between the customer and the provider. Prepares and drafts information sheets, staff announcements, and management policies. Research information and prepares documentation in both French and English. Reconciles the G7 transportation service (taxi) and Government Gas Card Program invoices. Assists VIP visits, event planning, and provides some secretarial support to the Tri Mission Management office as required.

**Qualifications and Evaluations**:

- Requirements:

- Public Trust security certificate (Low Risk/Non-Sensitive)
- Education Requirements:
**Please note this announcement is simultaneously advertised with the substitution of experience for education (PARIS-2024-045S), please see details below**:
**Without substitution**: A minimum of **three years'** experience as administrative assistant or customer service assistant of a large office is required and at least **two years of post-secondary** school is required.

**With Substitution**:Secondary school** and a minimum of** five years'** experience as administrative assistant or customer service assistant of a large office is required. (**PARIS-2024-045S)**

**-**

**Please note this announcement is simultaneously advertised with the full performance and training level (PARIS-2024-045T), please see details below**:
**Full performance**:Secondary school** and a minimum of** five years'** experience as administrative assistant or customer service assistant of a large office is required (Grade 6).

**Training Level**:Secondary school** and a minimum of** four years'** experience as administrative assistant or customer service assistant of a large office is required. (grade 5)- Evaluations:
- Qualifications:
**Experience**:
**Please note this announcement is simultaneously advertised with the substitution of experience for education (PARIS-2024-045S), please see details below**:
**Without substitution**: A minimum of **three years'** experience as administrative assistant or customer service assistant of a large office is required and at least **two years of post-secondary** school is required.

**With Substitution**:Secondary school** and a minimum of** five years'** experience as administrative assistant or customer service assistant of a large office is required. (**PARIS-2024-045S)**

**-**

**Please note this announcement is simultaneously advertised with the full performance and training level (PARIS-2024-045T), please see details below**:
**Full performance**:Secondary school** and a minimum of** five years'** experience as administrative assistant or customer service assistant of a large office is required (Grade 6).

**Training Level**:Secondary school** and a minimum of** four years'** experience as administrative assistant or customer service assistant of a large office is required. (grade 5)**Languages - These will be tested**:
ENGLISH: Fluent - Speaking - Reading & Writing, may include the ability to translate

FRENCH: Fluent - Speaking - Reading & Writing, may include the ability to translate**Job Knowledge**:
**Skills And Abilities**:
Good typing skills. Must possess good organizational and analytical skills. Must possess high level of interpersonal skills and have a customer-oriented attitude, including a facility in relating to customers. Ability to juggle multiple projects and self-prioritize. As coordinator of projects, must be able to work independently to produce desired results.**Benefits and Other Info**:

- Benefits:

- Agency Benefits:
**SALARY**: the **annual gross salary includes**: the profit-sharing allowance, the vacation allowance, the bonus allowance and the “Comité d’Entreprise” allowance.

**MEAL TICKETS**: Meal tickets have a face value of EUR 8.25/day. 60% of the daily amount is paid by the U.S. Government. An employee contribution of EUR 3.30 per ticket will be deducted in payroll. The number of meal tickets is limited to 202 workdays per year.

**TRANSPORTATION**:Employees are eligible for a reimbursement of 50% of the cost of public transportation passes purchased for commuting purposes.

**HOLIDAYS**: The U.S. Missions in France observe eleven U.S. holidays per year and up to ten French holidays.

**For EFMs**, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.
- Other Information:
**HIRING PREFERENCE SELECTION PROCESS**:
**HIRING PREFERENCE ORDER**
- Appointment Eligible Family Member (AEFM) / U.S. citizen Eligible Family Member (USEFM) who is a preference-eligible U.S. Veteran*
- AEFM / USEFM
- Foreign Ser