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Business Process Manager Customer Centricity

il y a 2 semaines

Obernai, France Hager Electro SAS Temps plein

Customer Relationship Management inspires you? You would like to work on international projects and help shape the electrical world of tomorrow in a family-owned company?

We are currently looking for our future** **Business Process Manager Customer Centricity** (M/F/d)** based in **Blieskastel, Obernai **or** Paris** for a **permanent** contract.

**Mission**
- Employ methods to discover, model, analyze, measure, improve and optimize business strategy and processes.
- Collaborate with the Customer Centricity stream, across the Functions and with all Business Process Managers in view of analyzing existing workflows and identifying opportunities for automation & improvement
- Define and deploy effective standard operating processes across, functions and market levels in alignment with applicable laws and regulations.
- Proactively organize workshops with the Markets and the Functions to identify improvements in the information systems and the existing processes
- Drive adoption to standard ways of working across the Sales & Marketing organizations, train employees to new procedures or processes and make sure they use them correctly
- Closely collaborate with our Product and Business Owners to ensure that the tool landscape is in line with processes
- Define, track and monitor meaningful KPIs to measure processes adoption and performance
- Identify, assess, and mitigate risks associated with sales & marketing processes.
- Ensure compliance with regulations and maintain comprehensive documentation.
- Examples of processes that could be in scope of the role: E2E lead management, E2E Campaign management, Marketing planning, Marketing Activation, CRM, etc.

**Profile**
- Successfully completed business degree.
- Min 3-5 years in Business Process Management
- Strong affinity with marketing, innovation, and customer intelligence topics, preferred experience within a Customer-Centricity program
- Deep expertise of Lean (Process mapping, Problem Solving)
- Strong understanding of Agile methods e.g. Scrum, SaFe
- Strong business acumen and ability to engage with senior stakeholders
- Excellent written and verbal communication skills
- Self-starter with a can-do mentality
- Exquisite Analytical skills and knowledge of analytical tools
- Fluency in English is required, further language skills desirable (French and/or German is a plus)
- Intercultural sensitivity and willingness to travel.

**Our offer**

You can expect a position with responsibility and variety in an international and innovative environment and motivated team. We offer intensive integration, an attractive and fair compensation as well as internal and external training.

**Your challenge