Project Business Quality Manager

**Why Join the High Current Project Business?**

The **Project Business Quality Manager (M/F/d)** is a strategic leadership role with end-to-end responsibility for quality performance across the project lifecycle - from product and system design to installation, commissioning, and after-sales. The position is central to ensuring that customer expectations, compliance requirements, and business goals are consistently met through high-quality standards, process excellence, and continuous improvement initiatives.

The position will be based in Blieskastel (Saarbrücken, Germany), Obernai (France) or Porcia (Pordenone, Italy) on a permanent contract, reporting directly to the Quality Development Senior Director/Vice President Special Missions MDS, & Project Business.

**Mission**

**Leadership**
- Act as a leader to develop a high performing functional organization aligned with project business needs, ensuring customer focus, compliance, and operational excellence.
- Act as a strategic partner to engineering, operations, product management, and external networks.

**Quality and Certification**
- Define and implement quality assurance processes across the entire project lifecycle, ensuring compliance with regulatory, customer, and certification requirements.
- Lead certification and risk management activities, oversee technical documentation, and align quality standards with project tenders and customer expectations.

**Customer Experience & COPQ Management**
- Lead the Customer Complaint and Resolution Process (CCRP), ensuring timely resolution, root cause analysis, and support during major incidents or customer escalations.
- Monitor and reduce Cost of Poor Quality (COPQ), manage warranty topics, and develop guidelines for quality cost avoidance and field issue handling.

**Installation, Commissioning & Continuous Improvement**
- Define and monitor quality standards for installation and commissioning, including follow-up testing and field reliability initiatives.
- Drive root cause analysis and continuous improvement projects, sharing best practices across local and global teams.

**Partner and Customer Engagement**
- Drive feedback loops with customers and partners to identify improvement opportunities and ensure quick issue resolution in key engagements.
- Lead partner quality audits, onboarding, and develop structured certification and qualification processes to ensure compliance and reliability.

**Quality Analytics & Reporting**
- Develop and maintain dashboards and reporting systems to track key quality indicators throughout the project lifecycle.
- Leverage data analytics to identify trends, support decision-making, and ensure transparent communication with internal stakeholders.

**What you bring**

**Education & Experience**
- University degree in **Engineering, Quality Management**, or a related field.
- At least 10 years of experience in **strategic and international quality roles** in industrial, project-based, or B2B environments.

**Technical & Industry Knowledge**
- Strong expertise in **certification processes**, risk management, and quality standards (e.g., ISO 9001, CE).
- Proven experience in **COPQ management**, customer complaints, and **field quality support**.
- Familiarity with **quality tools and methods** like Six Sigma, FMEA, 8D, and statistical problem solving.

**Leadership & Soft Skills**
- Demonstrated ability to **lead cross-functional and international teams** in complex, matrixed organizations.
- High level of **customer orientation**, resilience, and the ability to handle escalations with professionalism.
- Excellent communication, analytical, and stakeholder management skills.
- Hands-on mentality with the strategic foresight to drive quality as a business enabler.