Guest Relations Agent

**Additional Information**
**Job Number**25009694
**Job Category**Rooms & Guest Services Operations
**Location**Riviera Marriott Hotel La Porte de Monaco, Port de Cap d'Ail, Cap d'Ail, Alpes-Maritimes, France, 6320
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

Are you interested in working in a Luxurious Hotel? Then this is for you

Le Riviera Marriott Hotel la Porte de Monaco is looking for **a Gest Relations Agent** for the high season

If you are passionate about **Guest contact**but also about the hospitality industry; If you want to work in an environment where you will be recognized, respected and empowered, then you found the right place
Become part of our team and be ready for a memorable journey with us

***

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.

**A** **food allowance**is**allocated according to the guaranteed minimum, under reserve to fulfill the conditions set by the legal and contractual provisions in place.

**Marriott Explore Rate**:

- As you are a Marriott Associate, you will be eligible to the Explore Rates discounts within all the group properties according availability.

**Public transports**:

- Reimbursement of public transports upon presentation of a valid ticket up to 50%.

**Laundry**:

- You are eligible to dry-clean your uniform or working clothes.

**Mutuality**:

- You will benefit from the compulsory health insurance and its complementary mutual as soon as you join the company. You will therefore be able to add your partner and your children.

**Housing**:
Be **M** otivated
Be **A**wesome
Be **R**espectful
Be **R**emarkable
Be **I**nventive
Be **O**pen-minded
Be **T**houghful
Be **T**rustworthy
- Be part of our Team_
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and mo