Operations Manager

il y a 2 semaines

LevalloisPerret, France SoftwareONE Temps plein

Why SoftwareONE?:
The role:
**E**
**nterprise Accounts Sales Operations Specialist**

**The role**:
Within a team of Sales Operations Specialists:

- Contact with assigned existing customer portfolio (Major Enterprise Accounts) on a daily basis.
- Maintain exceptional customer satisfaction relationship with existing customers.
- Manage quote creation, order processing, and day-to-day customer and partner requests.
- Provide licensing support as needed in conjunction with supporting teams.
- Work collaboratively with internal stakeholders such as Account Managers / Finance / BackOffice / Procurement
- Drive resolution of escalations by working with customers, account teams and internal support teams.
- Develop strong knowledge of leading industry trends through ongoing training and partnership with software publishers.

What we need to see from you:
**What we need to see from you**:

- ** Expert in **:Supporting the sales team and helping them to gain, keep and grow our customers; Maintaining and promote good client relations; Monitoring and Analyzing sales targets and records.
- ** Expert in **:Focusing on delivery; efficiently manages time, priorities and daily workload. Organizing work; Multitasking and time management; Handle large volumes of work and meet tight deadlines.
- ** Expert in **:Relationship building; Verbal and written communication; Problem solving; Work independently and show initiative; maintain a positive attitude; adapt to and embrace change in a rapidly changing environment.
- ** Expert in **:Operational policies, processes and procedures; researching information; planning, scheduling.
- ** 5+ years** professional sales operations, sales support, or customer service experience preferred.
- Proficient in English language skills.
- Highly motivated and results oriented; entrepreneurial spirit.
- Detail oriented with ability to break down projects into smaller tasks.
- High understanding of technology solutions.

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