Regional Facilities Manager

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL

Role Purpose
We currently have an excellent opportunity for a Regional Facilities Manager. This is a pivotal role responsible for ensuring a high level of client satisfaction, establishing and managing the service delivery team, delivering key initiatives as well as ensuring consistency in processes, systems and reporting. The role also ensures efficient and consistent operations of all facility management activities to meet contractual obligations with respect to the property portfolio of the Client throughout the region, achieving the Client’s outsourcing objectives, consistency and risk management. The Regional Facilities Manager has accountability for delivering on the regional financial P&L and its management within the IFM business. This opportunity would be ideally suited to an experienced Regional Facilities Manager with a minimum of 10 years’ experience in a similar role.
What this job involves
Leadership
Manage the vision and strategy of the account plans and ensure the client receives exceptional delivery
Understand the client’s key business drivers, and focus the team to ensure those priorities are aligned with Jones Lang LaSalle deliverables
Ensure the account team and supply chain is high performing and delivery is driven by global platforms and consistency

Client/Stakeholder Management

Manage relationship with key Client stakeholders and the organisation’s counterparts in Corporate Real Estate management ensure net promoter results from the KPI Corporate Real Estate satisfaction survey.
Serves as single point of contact for Jones Lang LaSalle’s service delivery and escalation point to global management
Accountable for the service delivery to meet contractual obligations of Jones Lang LaSalle
Develop and implement business plans which meets the Client’s outsourcing and Jones Lang LaSalle’s objectives for the account
Develop and maintain a detailed understanding of the Client’s business and key factors influencing their requirement for our services
Maintaining the Governance and reporting rhythm of the account.

Finance Management / Cost Control / Profitability
Assist the Client with the development of the property budgets and forecasts in accordance with the financial timetable
Be responsible for achievement of the agreed financial targets for the account; revenue, expenses and debtors targets
Meet the agreed growth targets for the account
Identify opportunities to cross-sell services
Responsible for collection of fees from client and tracking of outstanding payments

Functional Responsibilities
Responsible for direct management of all resources involved in the delivery of services.
Prepare and implement a Succession Plan for the account
Responsible for the implementation of technology systems to support service delivery, and ensure the required reporting from the systems
In conjunction with the regional client representative, implement global standard operating procedures and processes for the account
Develop, implement and manage a