People Operations Team Leader

**Job Description Summary**: In this role, you will be responsible for developing and leading a team of professionals and providing HR Operations support to the GE businesses while focusing on enterprise standards, compliance, and standardization. This role will also develop solid relationships with key stakeholder to maintain operational performance through leveraging metrics and trends and identifying areas for improvement.

**Essential Responsibilities**
- Lead HR Operations processes, ensuring high standards of accuracy and quality are maintained based on compliance with relevant legal and GE policy requirements
- Ensure teams are aligned and relevant skills are in place to deliver on organizational strategy
- Develop and manage the ongoing advancement of the team (local and offshore), including strong development plans
- Drive strong performance management in the team through clear expectations, priority setting, frequent touchpoints, and feedback
- Champion training and induction processes for new team members and role changes; coordinate and implement training to effectively meet team needs
- Drive a culture of service excellence within the team; promote “Best in Class” customer service
- Leverage metrics to identify trends or problems to maintain and improve performance levels
- Measure end-customer satisfaction; develop action plan to mitigate operational risks or resolve escalated issues
- Proactively identify areas for improvement within assigned processes; work closely with cross-functional teams to implement effective solutions taking into consideration a broader functional context.
- Develop strong working relationships within the HR community and across peer groups to ensure effective communication and influence decisions, accordingly.
- Drive GE HealthCare’s high standards of ethics and compliance within the team
- Drive and enhance employee engagement

**Qualifications/Requirements**
- Country Specific Requirements
- Fluency in local language and/or English knowledge both verbal and written.
- Minimum 4+ years of experience in direct people leadership.
- Significant prior professional work experience with demonstrated achievement and leadership in HR Operations/Service-oriented environment.
- Travel will be required, as needed, to support the team and customers.

**Desired Characteristics**
- Prior GE Experience
- Demonstrated experience in making strategic decisions, and effectively interfacing with high-level business and operations leaders
- Ability to energize and lead and drive change in complex, matrix, goal-driven, team-orientated service organizations
- Demonstrated experience in assessing and coaching leadership talent and promoting an inclusive/diverse workforce
- Solid understanding of applicable regional legislative programs/processes
- Experience managing third party providers
- Proficiency in HR systems (ex. Workday) and technologies
- Experience managing third party providers
- Demonstrated success managing projects and/or implementing process improvement initiatives
- Strong analytical and clear-thinking skills; ability to identify trends and implement process improvements
- Comprehensive understanding of and ability to assimilate regulatory and compliance
- Demonstrated organizational skills, attention to detail, and accuracy
- Strong verbal and written communication skills - ability to present data in a clear, concise, and articulate manner
- Proven record of managing metrics, including analysis, identifying trends, and making timely decisions
- Cultural awareness & sensitivity: ability to flex style to suit differing cultural norms
- Ability to anticipate and resolve challenges
- Ability to drive process improvements
- Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)

**Additional Information**:
**Relocation Assistance Provided**:No