Aftersales Specialist

**Ekoenergetyka-Polska S.A.** is a dynamic technology company and a leading manufacturer of high-power charging infrastructure in Europe. With nearly 15 years of experience in the global e-mobility market, we specialize in designing and producing fast-charging systems for electric cars, trucks, and buses, relying on our specialized expertise. Currently, our chargers can be found in over 30 countries worldwide, where we have already installed nearly 5,000 stations.

**Aftersales Specialist (France)**

Miejsce pracy: Paris

**Key responsibilities**:

- building good business relationships with clients through regular contact and meetings;
- ensuring high availability of chargers supplied by EEP in the respective market;
- organizing service support for clients located in the respective region;
- supporting and collaborating with the local network of Service Partners;
- assisting with service activities;
- coordinating operational activities in the given region to support clients and Service Partners;
- proposing and implementing corrective actions to minimize charger downtime, escalating issues to headquarters if necessary;
- conducting training sessions for service partners and clients on first-level support, installation, commissioning, inspection, maintenance, and issue resolution;
- coordinating information flow between Ekoenergetyka Service, clients, and service partners;
- locating and attempting to resolve issues;
- actively engaging in the sale of service and spare parts;
- service trips;
- reporting to the supervisor;
- carrying out other tasks assigned by the supervisor within the scope of responsibilities at the position and in accordance with the company's regulations.
- knowledge of public transportation or automotive industry (passenger or commercial vehicles);
- minimum 3 years of professional experience in customer service;
- experience in business relations and sales of goods or services (Aftersales);
- willingness to travel;
- proficiency in English and French language, both spoken and written;
- understanding the operation principles of the service, basic service processes, and repair processes;
- knowledge of chargers and the basic principles of their operation;
- expirience in conducting training sessions for service partners and/or clients on first-level support,;
- driving license cat. B.

**What we offer**:

- work in an international environment with a great team;
- interesting and challenging scope of responsibilities;
- a large dose of independence in action;
- professional development opportunities;
- necessary work equipment.