Customer Relationship Project Manager

il y a 3 jours

Lyon, France Mantu Temps plein

**Who are we? **:Mantu is an independent international consulting player, founded in 2007. Bringing together expert and complementary brands, Mantu stands out for the breadth of its spectrum, responding to all business transformation challenges.
Its activities are divided into four practices:
Leadership & Advocacy, Technology, Digital Marketing & Experience, Total Talent Management.
A wide range of skills, all serving a single mission: connecting and powering companies with leading teams and technology to succeed faster and sustainably.
From its headquarters in Geneva, Switzerland, Mantu relies on a community of 11,500 talented people in more than 60 countries on 5 continents and has a turnover of 1billion euros.
**Job description**:
As a CRM Transformation Manager, you will be a key player in the formulation and execution of our CRM strategy. Your responsibilities will include:

- Framing : With the support of the Director of CRM Transformation and the collaboration of business teams, establish the strategic vision and carry out an assessment of the current state (as-is assessment).
- Documentation : Throughout the conduct of the program, create and update the reference documentation necessary to conduct the work and effectively communicate the CRM vision and objectives throughout the organization.
- Animation of Workshops: Organize and lead workshops with business stakeholders to co-create the strategic vision and make collaborative decisions.
- RFI/RFP process: Participate in the writing and management of the Request for Information (RFI) and Request for Proposal (RFP) processes for the selection of the most suitable CRM solutions and partners.
- Support for the Delivery of Innovative Use Cases: Framework and then manage the development and implementation of innovative business use cases, ensuring that CRM solutions are aligned with business needs and generate added value.
- Deployment and Adoption: Supervise the deployment of CRM solutions and encourage their adoption by business teams, ensuring rigorous monitoring and continuous improvement.
- Training Programs: Design and deliver training to optimize the use of CRM systems by end users.
- Data Analysis: Analyze customer data to extract strategic insights, influence decisions and measure the impact of CRM initiatives.

**Profile Requirement**
- Your previous missions allow you to be autonomous in project management, to prepare and lead workshops, and to formalize quality presentations.
- You have developed solid knowledge in managing complex projects.
- Knowledge of the challenges of the consulting profession, digital marketing and data is a real plus.
- You are familiar with the profound revolution brought about by the development of AI, and are yourself a user of Generative AI technologies.
- You have excellent interpersonal skills and very good oral and written presentation skills.
- You are good at producing power point presentations (content and form).
- You have a strong analytical and synthesis mind.
- You speak English fluently both orally and in writing.

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