Field Engineer
il y a 13 heures
Overview:
NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications.
NSC require a field engineer to support various customer within a hundred-mile radius of their home address. You will be required to travel daily to customer site and support with ticket update and Closure
**Responsibilities**:
- Provides an effective interface between users and service providers\Service Desk, including external commercial suppliers\OEMs where applicable. This interface includes documenting problems, progress checking, and ensuring all diagnostic information is provided for error resolution and incident analysis.
- Assists users in making more effective use of desk-top systems, products and services. Makes initial diagnosis of any problems and advises known solutions where applicable.
- Installs or removes hardware and/or software, using supplied installation instructions and tools; follows agreed standards. Agrees the timing of the work with those affected, eg users, operations management.
- Conducts tests of the hardware and/or software affected using supplied test procedures and diagnostic tools. Corrects malfunctions, calling on help from more experienced colleagues if required. Documents results in accordance with agreed procedures.
- Reports details of all hardware/software items that have been installed and removed so that configuration management records can be updated.
- Provides specialist guidance and advice to less experienced colleagues
- Ensures that all requests from users for assistance are handled promptly and effectively; is pro-active to ensure that users make effective use of the facilities available to them.
- For all requests that cannot be directly resolved, provides an effective interface at the highest level between users and service providers; ensures that priority setting and escalation procedures are applied effectively and that all complaints are responsibly and professionally resolved.
- Regularly monitors the incidence, status and speed of resolution of enquiries and problems; is pro-active in devising improvements and recommending changes to systems, products or services.
- Provides users with information on the medium and long-term plans and policies of the organisation for the provision of desk-top systems, products and services and advises on the impact of such plans.
Qualifications:
**Qualifications & Certifications**
- PC\Laptop OEM Maintenance Certification
- CompTIA A+ Certification
- Microsoft Office Specialist (MOS) Certification
- Dell Troubleshooting
- Dell repair
- Dell Part Replacement
**Additional Requirements**
- Valid French Driver’s licence
- Ability to pass in country security clearance
- Ability to work local business hours
- Proficient in French and English (Spoken and Written)
- Own vehicle and willing to travel
**Soft Skills Profile**- Excellent communication skills (Verbal, Written)- Excellent telephone manner- Professionalism at all times
- Drive enthusiasm, initiative, commitment and self motivation, respect for colleagues
- Ability to work individually and in a team- Interface effectively with all levels of management both internally and externally
-
Biomolecular Field Service Engineer
il y a 1 semaine
Montpellier, France Agilent Technologies, Inc. Temps pleinEvery day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work. **Your Role**: - You...
-
Ml/ai Engineer
il y a 2 semaines
Montpellier, France Sweep Temps plein**Join the Climate Vanguard! Sweep is hiring a **Machine Learning / AI Engineer** **for our revolutionary carbon management software.**: Climate change is the defining challenge of our era, and technology is at the forefront of the solution. By equipping companies with the tools to manage their climate impact, Sweep is contributing to a better future for all...
-
Montpellier, France Inria Temps pleinLe descriptif de l’offre ci-dessous est en Anglais_ **Type de contrat**: Stage **Niveau de diplôme exigé**: Bac + 4 ou équivalent **Fonction**: Stagiaire de la recherche **A propos du centre ou de la direction fonctionnelle**: The Inria centre at Université Côte d'Azur includes 42 research teams and 9 support services. The centre's staff (about 500...
-
Senior Backend Engineer
il y a 15 heures
Montpellier, France SWEEP Temps plein**Sweep is hiring a Senior Backend Engineer for our pioneering carbon management software.**: Climate change is the defining challenge of our era, and technology is at the center of the fight. Sweep is arming companies with tools to manage their climate impact, thereby contributing to a better future for everyone. **Ok, sounds promising. What will I be...
-
Senior Embedded Products and Software Reliability Engineer
il y a 16 heures
Montpellier, Occitanie, France GE Vernova Temps plein 152 400 $US - 254 000 $USJob Description SummaryWe are seeking a highly skilled Senior Embedded Reliability Engineer with a strong background in protection and control systems, energy management devices, and utility-scale software for transmission and distribution (T&D) applications.In this role, you will lead reliability initiatives across the lifecycle of critical grid automation...
-
Project Engineer
il y a 2 semaines
Montpellier, Occitanie, France MasTec Utility Services Temps pleinOverviewMasTec Professional Services Company DescriptionMasTec Professional Services provides results-driven engineering, design, and integrated services to the power, oil & gas pipeline, and gas distribution industries. With a genesis in construction and a skilled team of multidiscipline engineers and project management professionals, we deliver end-to-end...
-
Senior Embedded Products and Software Reliability Engineer
il y a 4 jours
Montpellier, Occitanie, France GE Vernova Temps plein 152 400 $US - 254 000 $USJob Description SummaryWe are seeking a highly skilled Senior Embedded Reliability Engineer with a strong background in protection and control systems, energy management devices, and utility-scale software for transmission and distribution (T&D) applications.In this role, you will lead reliability initiatives across the lifecycle of critical grid automation...
-
Scada Engineer
il y a 7 jours
Montpellier, France Vestas Temps plein**|** **Full-Time** **| Engineering** **You are interested in new technology and looking for an exciting position within the wind industry, come and join our SCADA team in Pérols (Vestas' headquarter for France).** **EVP MED > SBU MED Service > SEUT West SCADA - FR** Regional Support is responsible for overviewing, implementing, and coordinating SCADA...
-
Senior Back-end Engineer
il y a 1 semaine
Montpellier, France Sweep Temps plein**Sweep is hiring a** **Senior Backend Engineer**, based in Montpellier or Paris, to work on our enterprise carbon management software.**: Climate change is the defining issue of our time. By empowering companies with technology that helps them manage their climate impact, we believe Sweep can make a meaningful contribution to a better future for all of...
-
Senior Engineer
il y a 16 heures
Montpellier, France Renewable Energy Grid Solutions Temps plein**Job Description Summary**: À ce titre, l'ingénieur sur le terrain sera chargé de visiter les sites des clients pour installer, mettre en service et entretenir les équipements de M&D de GE Vernova. Vous agirez en tant que contributeur individuel de manière autonome pour prendre des décisions dans un cadre défini. Vous participerez à la résolution...
