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IT Support Technician
il y a 2 semaines
If you find Incident management exciting and you thrive working in a team, don’t hesitate to join our dynamic team.
In a nutshell, you will be part of a small operational and IT (Tech transversal) support team.
You will participate in several duties including managing the Incident of Veepee, monitoring the availability of our websites and some vital and essential services as well as providing first-level support for all level tech transversal and IT service desk management.
**Responsibilities**:
- Being the first point of contact for Incident Management.
- Be the entry point for stand-by duties after working hours and during weekends on a rotative system ( On-call shift ).
- Create Automation which will benefit our Incident Management team.
- Assist in the maintenance of IT documentation, and knowledge-based articles.
**Requirements / Nice to Have**:
- Proven working experience with incident and IT service desk management
- Good troubleshooting methodology and following best practices
- IT bachelor graduate (or equivalent by experience)
- Familiar with at least one current programming language (ideally C#) and have a good knowledge of SQL
- Advanced level of spoken and written English
- Another European language such as French will be an advantage
- Able to work in early and late shifts between 6:30am - 20:00pm.
- Familiar with workflow automation ( ideally n8n or zapier )
**Skills & qualities**:
- Precise, keeping an excellent eye for detail
- Team player with a “can-do”, and “hands-on” attitude
- Service-oriented whilst being customer-focused
- Flexible, autonomous, and resourcefulGood communicator
- Can deal with pressure and high volumes of work
- **BENEFITS**
Variable bonus
Dynamic and creative environment within international teams
The variety of self-education courses on our e-learning platform
The participation in meetups and conferences locally and internationally
Flexible retribution package (including Medical Insurance)
- ️**RECRUITMENT PROCESS**
1️⃣ 30-minute HR Screen with a Veepeeᵀᵉᶜʰ Recruiter
2️⃣ Technical exchange
3️⃣ Team Interview
We are convinced that it is up to you to define the way you work, to develop yourself, and to progress.
