Project Manager

Say hello to possibilities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

This is where you and your skills come in. We’re currently looking for: A Project Manager.

You will run projects that contain unified communication and contact center in a SaaS/UCaaS environment. You will start with smaller customers, learning the necessary tools and building relationships with contributors.

In addition, you will also support the rest of the Project Management team being responsible for the coordination of resources, logistics, and porting for larger projects. You will be responsible for completing these phases within the timelines set by the customer and senior project managers. You will also act as a liaison between the EMEA and North American PMO to ensure our standards are globally applicable and implemented.

To succeed in this role you must have experience in:
Project Management- Run Projects that contain unified communication and contact center in a SaaS/UCaaS environment- Create schedules for rollout of multiple locations- Overcome project and task management stumbling blocks and hurdles to keep projects on track- Break projects and tasks down to manageable pieces- Develop accurate and realistic performance and time estimates- Manage multiple projects without losing effectiveness- Manage projects and still make time for daily work responsibilities, ie: Time tracking, project status updates, closure activities- Become a personal driver of RingCentral initiatives current and future- Responsible for reporting daily, weekly and monthly on project status- Working with clients to gather information and set up porting from their existing carriers to RingCentral- Monitor projects to ensure we are meeting customer expectations for delivery within in the Scope of Work- Track project performance, specifically to analyze the successful completion of short and long-term goals- Develop project plans to be shared with clients as well as other staff members- Plan and monitor adherence to schedules

Project Coordination- Central coordination of logistics requests and order management- Central point of ownership and management of all porting requests for the PM's- Works with global team to ensure alignment and compliance to PMO processes- Collates feedback from regional team to input to global model of Delivery

Desired Qualifications:
- Previous experience in Project Management or as a PMO ideally in the SaaS Industry- Strong analytical skills with the ability to identify, analyze, interpret and solve both practical as well as highly complex problems.- Excellent computer skills including extensive spreadsheet knowledge, and word processing. Windows based software and Excel required. Experience in Microsoft Word, Excel, PowerPoint, and MS Project preferred.- High level of empathy; excellent soft skills and customer service best practices- Knowledge of Salesforce is a plus- Able to pick up and retain a wide breadth of knowledge- Consistent follow through and ability to hit deadlines- Exceptional prioritization skills- Agile and adaptable; able to handle a fast-changing landscape and think on your toes- Self-motivated, able to drive projects to completion,- Ability to maintain confidentiality and professionalism- English (Professional), French (Bilingual)

What we offer:
- Immediate full benefits effective day one- Base salary + Quarterly Bonus- Company holidays- Holiday bonus- ESPP (Employee Stock Purchase Plan)- Opportunities that accompany a high growth organisation- Flexible working hours / Work from home policy- Employee Referral Program with bonus payouts

RingCentral’s Global Service and Support team leads the post-sale experience for our customers—making sure their every need is met, and that they’re able to use our products effectively and easily. As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communi