Deskside Support Technician L1
il y a 1 jour
**Overview**
**Duties**
- Provide first-level technical support for hardware and software issues related to desktop computers, laptops, printers, and peripherals.
- Perform regular maintenance on desktop equipment to ensure optimal performance.
- Document all support interactions in the ticketing system for tracking purposes.
- Collaborate with other IT team members on projects and initiatives as needed.
- Assist in training users on new technologies and best practices.
**Qualifications**
- Proven experience in a desktop support role or similar position.
- Strong knowledge of Windows operating systems (Windows 10/11) and Microsoft Office Suite.
- Familiarity with hardware components and troubleshooting techniques for desktops and laptops.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Strong analytical skills with attention to detail for troubleshooting complex issues.
- Ability to work independently as well as part of a team in a fast-paced environment.
- A+ certification or equivalent experience is preferred but not required.
- Knowledge of networking concepts (TCP/IP, DNS) is a plus.
Join our team as a Desktop Support Technician and contribute to enhancing our technology services while providing exceptional support to our users.
**Job Type**: Contract
Contract length: 12 months
Application Question(s):
- Do you have a Valid work permit or National ID Card?
**Experience**:
- Deskside support: 3 years (required)
**Language**:
- French B2 to C1 (required)
**Location**:
- Paris (75) (required)
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