Application Support Technician

il y a 2 semaines

Paris, France Veepee Temps plein

The vente-privee group has consolidated its various European brands, together made up of 6000 employees, under one unified conglomerate: Veepee. This coalescence marks a new chapter in its European history.

With Privalia, vente-exclusive, Designer & Friends, Eboutic and vente-privee, Veepee achieved a 3.7 billion Euro turnover as of 2018. Present in 14 countries now, Veepee is taking a leading role in the European digital commerce landscape.

Our 6000 employees have chosen a job at Veepee to spice up their daily lives Our teams implement new technologies to fuel our strategies, offering our customers the best possible experience.

**Are you eager to learn? **Veepee offers you a variety of trades to develop your career, enabling you to renew your skills constantly. Tech, logistics, sales, marketing, sales production: join us on an exciting, digital-centered journey.

We are looking for L1 Application Support Technicians to join a
**Sales Preparation Core team support.
Your role will be to manage demands in our ticketing platform, follow the backlog, and scale the tickets to the L2 after investigation, if necessary. You will also ensure the functional and operational report of problems encountered daily by users with the Product owners and trainers.

**Responsibilities**:

- Assist, advise and guide the users for technical issues;
- Determine solutions and technical recommendations;
- Ensure customer satisfaction service;
- Monthly analysis routine with the product and the training teams;
- Inform the users about the technical maintenance;
- Launch an alert when the tools are unavailable for the users.

**Your skills**:

- Good written English skills
- Being eager and quick to learn, clear communicators and able to use initiative to tackle a broad range of problems.
- Good listening
- Strong team spirit
- Propose, anticipate. Document.
- Strong client focus and a desire to assist others
- Ticketing platforms and communication tools
- Bonus: Knowledge of Sourcing and Merchandising tools
- Belonging to Veepee,
** is one of the biggest tech communities in Europe with more than 800 IT collaborators.

From
**Warsaw **to
**Barcelona**, through
**Lyon**,
**Nantes**,
**Tel Aviv**,
**Brussels**,
** Nice,**
**Amsterdam, **and
**Paris**, all our projects are developed in a functional environment with a wide skills variety where you’ll be sure to find your place, no matter the technology you want to work with.

If you love to try things why don’t you jump on this new adventure?

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