Practice Service Manager, Emea
il y a 5 jours
International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. Established 35 years ago, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.
**About the role**:
As Practice Service Manager you responsible for managing the capacity and capability of the consulting team across Europe, Middle East and Africa. You make sure projects are delivered to customer’s satisfaction.
In addition, you will be responsible for supporting administratively and operationally a successful consulting practice to meet the objectives of profitability, client success and service delivery.
**Key responsibilities**:
**Financial Management**
- Enhance organisationnal performance, productivity, and effectiveness of the consulting practice
- Follow, manage and report utilisation of Consultants’ time; costs and delivery resources against project budgets
- Collaborate with Finance Team to input into Practice budget planning, resourcing, and procurement; in order to monitor accounts/budget and expenditures.
**Professional Service Delivery**
- Ensure that the Headcount of the Practice Team meets planned work and growth targets
- Overseeing daily practice operations, including consultant project scheduling and billing process.
- Jointly with the lead Consultants, managing task allocation, monitoring contracts and deliveries.
- Follow billable and non-billable consulting works undertaken by Consultants, manage consultant timesheet records system and establishing project assignment procedures.
- Ensuring successful delivery of professional service engagements to clients.
**Commercial Enablement**
- Understanding, communicating and enforcing pricing strategies
- Supporting commercial and business development activities.
- Supporting consultants during the proposal and delivery stages.
- Chairing the monthly Practice Meeting, ensuring that the Agenda delivers personal and professional development for each member of the staff team
**About you**:
- Large working experience with successful track record of service delivery
- Work exposure in an international environment and successful track record in working across cultures;
- Project-based consulting experience
- Experience in pricing
- Client facing experience
- Strong negotiation and leadership skills
- Good communication skills
- Excellent written and oral English Language
**Benefits**:
- Matrix, international and multicultural environment
- Reimbursement of public transport up to 50%
- Health care covered up to 50%
- Meal voucher at 9€ covered at 60% by the employer
- An annual bonus on objectives (up to 100% of the gross monthly salary)
- 12 RTT per year for executives
- 26 days holidays per year after 1 year of seniority
- Engaging and motivating training
- 100€ per year for working from home (2 days from home after probation period)
- Other: gift vouchers, holiday vouchers, culture vouchers and other benefits
Europe
LI-Hybrid
At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development. We encourage every person to be their personal best by creating an environment of inclusion, equality and support.
International SOS has been recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2021.
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