Safety Operations Specialist

**About BlaBlaCar**
BlaBlaCar is the world’s leading carpooling platform, created with one dream in mind: leveraging technology to fill the millions of empty seats on the road. We offer long
- and short-distance carpooling as well as a bus marketplace, with the mission to become the go-to marketplace for shared road mobility.

Today, our community counts over 100 million travelers in 22 countries, creating a smarter, friendlier and carbon-saving transport network. Every year, our community saves 1.6 million tons of CO2e by sharing the road, equivalent to the CO2 emissions generated by Paris traffic in a year. But it doesn’t stop here - our team of 250+ engineers is developing innovative algorithms to further unlock the potential of shared travel and multiply its impact.

We’re looking for people to join our journey - people who care, who are driven by impact and innovation, and who want to thrive in a fast-paced entrepreneurial environment. We offer a flexible workplace where we count on each other to take initiative. So join the ride - we can’t wait to see where it takes you.

Your Mission

The Safety Team at BlaBlaCar is an international team of 5 people that aims at providing care to our community. We ensure our members a safe and trustworthy experience. As part of the Trust and Safety Team including 13 people in various countries, in the Safety team you will work on communication with Law Enforcement, improving escalation policy and investigations of safety incidents, monitoring and controlling fraudulent activity and dangerous behavior detected on our platform, with a strong focus on the WE Europe and CEE market (but not limited to it).

Protecting our members from suspicious profiles to enhance trust within the community and our brand as well as improving safety will be your daily mission

**Your Responsibilities**:

- Moderating items in Behavior Control interface (detection system for activity of previously identified bad actors)
- Responding to cases escalated through Slack and Behavior Forms from CR Operations team
- Respond to requests for the release of data from the Authorities
- Be a mediator between Ops Specialists and T&S team for Incident escalation to ensure all stakeholders are informed with all relevant information and the case is handled appropriately
- Independently handle cases in a collaboration with country Ops and Ops managers
- Assist in Incident tracking
- Assist in the analysis of monthly reports Develop and conduct training sessions (with the help of the associate manager) to ensure Trust & Safety best practices are respected
- Assisting the Fraud (Trust) team with managing chargebacks and detection systems alerts
- Help improve processes and inform the teams
- Reporting to the Safety Operations Associate Manager

Working days and hours: Tuesday
- Saturday from 14:00 AM to 22:00 PM (Paris time) or Tuesday
- Saturday from 09:00 AM to 18:00 PM (Paris time)

**Your Qualifications**:

- You are motivated and able to work independently
- **You are based in Germany or Poland**:

- You are able to work in stressful situations efficiently
- You have a strong communication skills (oral and written)You have an impact-oriented mindset
- You preferably have previous experience using spreadsheet software (Excel)
- You are fluent in English and/or German, Ukrainian or Polish will be as a plus
- Nice to have: Experience in customer service and using any CRM software
- Nice to have: Experience in delivering trainings or workshop related to safety issues

**What we have to offer**:

- An international environment:

- over 35 nationalities across 7 countries: Brazil, France, Germany, Spain, Ukraine, Poland, Russia.
- **️ A flexible workplace**: with our hybrid remote setup and family-friendly policies, we are masters of our own schedules and work-life balance, no questions asked.
- A culture of sharing*: 360 onboarding weeks, weekly team-all BlaBlaTalks to learn about what other teams are up to, Q&A sessions with our leadership, shared company KPIs, ‘Fail, Learn, Succeed’ moments where we destigmatize and share moments of failure with others.
- Innovation*: Coding Nights to pitch ideas outside our roadmap and make dev’ dreams come true, weekly Product & Tech Demos and blogs to share engineering stories, access to top conferences across Europe.
- Impact*: building a product that has a real impact on society and the environment, and sharing an office culture that prioritizes low-waste and eco-friendly practices.
- People-first:

- wind down from work at our weekly breakfasts and afterworks, or show off your talent at our annual BlaBlaShow.
- Shared company principles* that guide us in our everyday decision-making and bring us closer to our goal. Find out more about our BlaBlaPrinciples.

**Your Future Benefits**:

- Tailor-made remote policy: from 2 days per week to full remote*
- A fair and competitive salary package
- Employee Stock Ownership plan
- Relocation package and visa s