Customer & After Sales Service Team Manager

**Zhejiang Zhengte Co., Ltd. - Company Description**

Zhejiang Zhengte Co., Ltd. is a globally recognized provider of high-quality outdoor products, specializing in outdoor leisure furniture and supplies. With more than 25 years of experience, we have grown from a small factory into a major player in the industry. Our focus is on innovation and maintaining the highest standards in production, while also emphasizing values of sustainability, solidity, price competitiveness, and social responsibility.

**ZT Outdoor Living - Corporate culture**

ZT Outdoor Living is the European branch which has a dynamic and entrepreneurial culture. We encourage initiatives and independence and offer an environment in which you can contribute to the growth and development of the company. The team consists of young, energetic professionals located in France, Holland and Germany who work together with a proactive attitude towards the same goals.

The main office in Germany has 14 colleagues, in Holland 3 colleagues so far and France is just opening Regular team-building activities are organized to ensure a close and motivating working atmosphere.

**Job Overview**

The After Sales and Customer Service Manager will develop and lead a dedicated team to provide exceptional after-sales support and customer service for our outdoor products. The primary objective is to build a strong, customer-focused team that utilizes NetSuite (by Oracle) to enhance customer satisfaction and loyalty.

**Responsabilities**
- **Team Leadership**: Recruit, train, and manage a team of customer service representatives to ensure high performance and professional development.
- **Customer Support**: Oversee the resolution of customer inquiries and complaints, ensuring timely and effective solutions.
- **After Sales Service**: Manage after-sales services, including product returns, repairs, and maintenance, to ensure customer satisfaction, having a direct impact on online reviews of our products.
- **Process Improvement**: Develop and implement processes to improve customer service efficiency and effectiveness using NetSuite by Oracle.
- **Customer Feedback**: Collect and analyze customer feedback to identify areas for improvement and implement necessary changes.
- **Cross-Department Collaboration**: Work closely with sales, marketing, and product development teams to ensure a seamless customer experience.
- **Performance Metrics**: Monitor and report on key performance indicators (KPIs) to track team performance and customer satisfaction.

**Qualifications**
- **Education**: Bachelor’s degree in Business Administration, Customer Service Management, or a related field.
- **Experience**: Minimum of 5 years of experience in customer service or after-sales management, preferably in the outdoor leisure products industry.
- **Skills**: Strong leadership, communication, and problem-solving skills. Proficiency in NetSuite by Oracle and other customer service software.
- **Language**: Fluent in French and English, the working language across the company.
- **Personal Attributes**: Customer-oriented mindset, attention to detail, and the ability to work under pressure.
- **Willingness to travel occasionally **within Europe

Type d'emploi : Temps plein, CDI
Statut : Cadre

Rémunération : 50 000,00€ à 55 000,00€ par an

Avantages:

- Réductions tarifaires
- Travail à domicile occasionnel

Horaires:

- Du lundi au vendredi
- Période de travail de 8 Heures

Rémunération supplémentaire:

- Prime annuelle

Expérience:

- Management: 5 ans (Optionnel)

Permis/certification:

- Permis B (Optionnel)

Disposition à l'égard des déplacements professionnels:

- 25 % (Optionnel)

Lieu du poste : Télétravail hybride (77090 Collégien)

Date de début prévue : 13/01/2025