Desktop Support Engineer

il y a 1 jour

Nantes, France Stechad outsourcing LTD Temps plein

Provide in-person, remote, and phone-based support to end-users for desktop hardware, software, and networking issues.
- Troubleshoot and resolve issues related to desktop hardware (e.g., PCs, laptops, printers, monitors, etc.).
- Perform hardware upgrades, replacements, and repairs as necessary.
- Assist with the installation, configuration, and troubleshooting of operating systems (Windows, macOS, Linux).
- Ensure that all software is up-to-date and that patches and updates are applied in a timely manner.
- Monitor and manage desktop security software, ensuring compliance with organizational security policies.
- Troubleshoot and resolve connectivity issues related to local area networks (LAN), wireless networks, and VPN access.
- Support Single Sign-On (SSO) and multi-factor authentication (MFA) implementations.
- Maintain detailed records of issues, resolutions, and system configurations using a ticketing system (e.g., ServiceNow, Jira).

**Job Types**: Full-time, Part-time, Temporary, Permanent

**Experience**:

- Desktop support: 3 years (preferred)

**Language**:

- French (preferred)

**Location**:

- Nantes (preferred)

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