Senior Desktop Support Engineer

**What makes us Qlik?**

A Gartner® Magic Quadrant Leader for 13 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

**The Desktop Support Engineer Role**

**Here’s how you’ll be making an impact**:

- Technical Support: Provide first and second-level support for hardware, software, and networking issues. Troubleshoot and resolve technical problems related to desktops, laptops, printers, and other peripherals.
- User Training and Assistance: Offer guidance and training to end-users on the use of IT systems and software. Create and maintain user manuals and documentation to support end-users.
- Incident Management: Log and track all support requests using the company’s ticketing system. Ensure timely resolution of issues and escalate complex problems to higher-level support or specialized teams as necessary.
- Asset Management: Manage and track IT assets, including hardware and software inventory. Ensure that all assets are properly documented and maintained.
- Security Compliance: Implement and adhere to company policies and procedures related to IT security. Ensure that systems are protected against security threats and vulnerabilities. Partner with Client Platform Engineering and Security on making sure that hardware and software are current and up to date.
- Project Support: Assist with IT projects such as system upgrades, migrations, and new technology implementations. Collaborate with other IT team members to achieve project goals.
- Customer Service: Provide exceptional customer service and maintain a positive relationship with end-users. Communicate effectively with users to understand their needs and provide appropriate solutions.

**We’re looking for a teammate with**:

- Education: Bachelor’s degree in Information Technology, Computer Science, or a related field. Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
- Technical Skills: Proficient in troubleshooting hardware and software issues. Knowledge of networking principles (TCP/IP, DNS, DHCP), Active Directory, and remote desktop tools.
- Communication Skills: Excellent verbal and written communication skills. Ability to explain technical concepts to non-technical users in a clear and concise manner. Proficiency in French is essential for effective communication and support within our local team.
- Problem-Solving: Strong analytical and problem-solving skills. Ability to diagnose and resolve complex technical issues efficiently.
- Customer Service Orientation: Strong commitment to providing high-quality customer service. Ability to remain patient and courteous while dealing with end-users.
- Organizational Skills: Ability to manage multiple tasks and prioritize effectively. Strong attention to detail and organizational skills.
- Team Collaboration: Ability to work effectively both independently and as part of a team. Willingness to collaborate with other IT team members and departments.
- Adaptability: Ability to adapt to changing technologies and learn new skills quickly. Willingness to participate in ongoing training and professional development.

**The location for this role is**:
Suresnes, Paris, France

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**More about Qlik and who we are**:
Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?
- Genuine career progression pathways and mentoring programs
- Culture of innovation, technology, collaboration, and openness
- Flexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs
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