Bdi France Service Coordinator

il y a 1 semaine

Le PontdeClaix, France BD Temps plein

**Job Description Summary**: This position is a focal point for service and repair activities for BDI product, responding directly to customers and coordinating an appropriate service response. The position works within the Global Service and Repair framework while providing region-specific solutions. The position will regularly liaise with cross functional departments including Finance, Quality, Operations, Commercial, Purchasing and Regulatory both locally and globally

**Overview**

This position is a focal point for service and repair activities for BDI product, responding directly to customers and coordinating an appropriate service response. The position works within the Global Service and Repair framework while providing region-specific solutions. The position will regularly liaise with cross functional departments including Finance, Quality, Operations, Commercial, Purchasing and Regulatory both locally and globally

**MAIN FUNCTIONS**:

- Coordinate all service-related activities such as work orders management, field service support, and service contract management via BDI’s designated service management system
- Accurately process service requests including initial assessment of a potential product complaint
- Update customer information and product data as required
- Provide timely and accurate information to customers regarding the status of their product and/or product information requests
- Communicate any issues related to billing or payment issues to S&R Leadership
- Support lifecycle initiatives, recalls, and field actions
- Assist S&R Leadership in compiling service metrics for designated service teams
- Provide cost estimates to customers for billable service activities
- As necessary, assist local customers, distributors, and contract service providers with parts orders by coordinating with local and regional Supply Chain and Purchasing staff
- Assist the S&R Leadership team in scheduling technical training sessions
- Support capital equipment tenders as necessary
- Support local programs related customer loyalty surveys
- Other duties may be assigned according to the needs of the business

**Duties / Accountibilities**:
**Qualifications**
- Preferably 2-5 years of experience in customer service or related roles
- University degree or equivalent is preferred, in the specialisms of electrical, mechanical, or biomedical
- Proficient in the use of a personal computer with intermediate level of keyboard skills, MS Excel, MS Word, and MS PowerPoint
- Team oriented, proactive, with effective communication and interpersonal skills
- Strong problem-solving skills
- Ability to manage and prioritize multiple deliverables under tight deadlines
- Ability to work in a matrix organization
- ** Other requirements**
- Fluency in English is essential.
- Ability and willingness to undertake regular travel at estimated percentage of 15%

**Primary Work Location**: FRA Le Pont-de-Claix Cedex

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