IT SAP Customer Master Data Analyst

Unleash Your Potential at L'Oréal's Beauty Tech
For more than a century, L'Oréal has devoted itself solely to one business: Beauty. Present in 150 countries across five continents and with EUR42 billion consolidated sales, L'Oréal is the global industry leader. With 37 global beauty brands across four divisions, L'Oréal offers beauty for each covering all beauty categories and catering to all beauty desires. With the acquisition of the Australian brand Asop in 2023, the Group continues to expand its portfolio through targeted acquisitions as part of its drive to create the future of beauty.
Today, L'Oréal includes more than 2,000 tech positions and is constantly growing. Beauty Tech is changing the game and leading the shift towards new consumer realities and a digital disruption. Championing Beauty Tech, we invent the beauty of the future while becoming the company of the future.
Beauty Tech is how we know our consumers intimately, augmenting their beauty journeys with unparalleled diverse and sustainable experiences. Beauty Tech equips the Group with the key assets it needs to conquer this new world, where Tech has become strategic. With this ambition, L'Oréal continues to recruit diverse, innovative, skilled and passionate minds in different tech domains such as Data, Digital, Cloud, Cyber Security, IT Architecture, DevOps, Applications and Infrastructure.
Your Futur team
At L'Oréal, accurate information is the lifeblood of effective decision-making. IT Master Data Department is committed to deliver and maintain IT business solutions to ensure reference data consistent, reliable, and readily available across the organization.
Our team, IT Commerce Master Data Domain, forms the very heart of this operation. We are the custodians of the critical data that fuels all business activities along Customer lifecycle, acting in close collaboration with commerce communities (made of key-users, data stewards, sales process and customer data owners)
**What a day in the life of the IT Master Data team looks like**:
**General**:

- Be responsible for the IT solution implemented in SAP S4 for managing Customer Master Data: administration of the solution, inbound/outbound interfaces.
- Ensure the consistency of Customer Master Data between SAP S4 and the Group's Customer Repository.
- Lead and facilitate the Demand Management and Run processes in collaboration with outsourced teams.

**Project Management**:

- Ensure the evolutive maintenance of the solutions: collect and evaluate business needs, arbitrate, plan, specify, and monitor implementation.
- Participate in Group projects that impact Customer Master Data in SAP S4 and/or Tibco EBX.
- Configure the Customer record in SAP S4.
- Configure inbound and outbound interfaces in S4 (iDoc, API, integration middleware...).
- Manage functional documentation in the various document management systems.

**Support and Maintenance**:

- Ensure solution maintenance and Level 4 support requiring a high level of expertise.
- Manage the Applications Management Services (AMS) for support levels 2 and 3, responsible for maintaining the operational condition of the SAP S4 solution.
- Analyze the incident portfolio and identify recurring problems, contribute to root cause analysis, define and monitor the implementation of solutions.
- Contribute to the management of Service Requests: building the service catalog (standard Service Requests), analyzing and implementing non-standard Service Requests.
- Define and implement solution monitoring and associated tracking KPIs.

**Stakeholders**:

- Business: within the SAP scope, is the IT Master Data representative to the Data Domain of Data Governance, Business Process Owners, Product Owners, and the entire population of key users spread across the user Entities.
- IT: within the SAP scope, is the IT Master Data representative to the other IT teams in charge of the source or consumer Applications of the MDM.

This is what you will need to succeed
First and foremost, we love people that are curious, collaborative, eager to have an impact, proactive and who value innovation, autonomy, and team spirit.
Secondly, in this specific position, it will be important for you to have:

- Solid knowledge, through practical experience in all phases of the complete project lifecycle (requirements gathering / configuration / development specifications / unit and volume testing and acceptance / documentation / production start-up support until stabilization), of the following technologies: SAP S4/ECC S&D, CS, knowledge of interactions with other SAP S4 modules, iDOC management, LSMW.
- You are fluent in English, both spoken and written.
- Passionate about IT solutions and technological innovations.
- Comfortable in a complex, international, and multicultural environment, with strong listening and communication skills to understand the needs of business stakeholders.
- Ability to teach, know how to transmit knowledge
- Be organized and set priorities