Customer Service Specialist

il y a 19 heures

Aubagne, France Sartorius Temps plein

We are looking for a Customer Service Specialist based in France to cover the French Territory. In this role, you will be responsable for provinding the sales team with administrative support and enhances the efficiency of the sales process between the organization and its customers.

**Grow with us - Your Responsabilities**
- Work with both clients and departments within the organization to ensure client orders, delivery slips and invoices are processed correctly and on-time
- Coordinate with commercial operations and financial colleagues to handle purchase orders, track customer orders, etc.
- Coordinate with customers, agents or other departments on logistics services requests (e.g. correct shipment, returns, unblocking of order in finance department) and maintain records on systems
- Check delivery times with internal departments and headquarters
- Maintain and ensure accuracy of contract terms, agreements and related documents
- Guarantee invoice verification and generate and distribute customer reports and service billings
- Assist in customer payment arrangements with finance department
- Take responsibility for the registration and follow up of all integrated solution leads and opportunities
- Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time
- Update key products end user list
- Manage requests for technical documentation and quotation for customers
- Develop and execute analytical tools for CRM and SAP based reports and develop statistical sales reports
- Identify new tenders and complete tender documents with supervision (tender management)
- Provide reports on various topics, e.g. customer complaints on loss / delays

**What will convince us**
- Academic degree in business administration or similar
- Minimum 2-3 years of work experience in customer service or order processing department
- Reporting skills
- Service and detail orientated
- Solid understanding of product and service portfolio
- Solid understanding of early stage drug development and more specifically experience of working with large molecules and biosimilars is desirable
- Good communication and teamworking skills
- Proven software skills, e.g. Microsoft Office, SAP and any field management software
- Fluent in English

**Ready to join Sartorius?**:

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

**Careers Website**:
**Sartorius Blog**:
**FAQ & Contact**:
**Top Careers Stories**:

Equal Opportunity Employer

At Sartorius, we believe that bringing together diverse perspectives is critical for our mission of simplifying progress in life sciences and bioprocessing so that new therapeutics can reach patients worldwide.

We therefore actively recruit and hire diverse talent from a mix of cultures, genders, age groups, physical and mental abilities, educational backgrounds, career paths and more, and do not tolerate any discrimination against applicants or employees.

More about diversity at Sartorius

  • Events & Customer Experience Specialist (M/F/d)

    il y a 4 jours

    Aubagne, France Carrier Temps plein

    Pays: France Localisation: 178 Rue Du Fauge, 13400 Aubagne, France **Role**:Events & Customer Experience Specialist** (M/F/d)** **Standort: Aubagne** **Contract: fulltime, perm** As part of the Carrier Commercial Refrigeration (CCR) Communications & Marketing team, this position will support the successful planning and execution of trade shows and customer...

  • Service Support Specialist

    il y a 2 semaines

    Aubagne, France Sartorius Temps plein

    We are looking for a Service Support Specialist (F/H) based in Aubagne. Single Point of Contact for the Bioprocess Service Departement. As a product and process generalist, the Service Support Specialist is a communication expert that routes all incoming requests to the appropriate person or team, while providing feedback to the customer. This person is a...

  • Field Application Specialist FMT/BT France

    il y a 1 semaine

    Aubagne, France Sartorius Temps plein

    Field Application Specialist FMT/BT France (F/M) page is loaded## Field Application Specialist FMT/BT France (F/M)locations: P 21 (Aubagne)time type: Full timeposted on: Posted Todayjob requisition id: R38640We are seeking a Field Application Specialist (F/M), ideally based in Aubagne or the Lyon area, to support FMT and BT technologies within the...

  • Field Application Specialist, FMT/BT – France

    il y a 1 semaine

    Aubagne, France Sartorius Temps plein

    A global life sciences company seeks a Field Application Specialist (F/M) based in Aubagne or Lyon to support FMT and BT technologies. The role involves providing product expertise, application knowledge, and technical support throughout the customer journey. Responsibilities include demonstrations, assisting with application development, conducting trials,...

  • Field Application Specialist FMT/BT France

    il y a 1 semaine

    P (Aubagne), France Sartorius Stedim Temps plein

    We are seeking a Field Application Specialist (F/M), ideally based in Aubagne or the Lyon area, to support FMT and BT technologies within the BPS portfolio across southern France. You will provide product expertise, application knowledge, and technical support throughout the customer journey, while bringing technical and market insights to the sales team....

  • Heat Pump Specialist R&d

    il y a 6 jours

    Aubagne, France CCR (Carrier Commercial Refrigeration) Temps plein

    Overview: Carrier Commercial Refrigeration is one of the world's leading providers of innovative refrigeration technology. We remain at the forefront of progress thanks to the dedication of all our employees who place the customer at the heart of everything they do. **About the role**: Within our R&D engineering department, you will be in charge of leading...

  • Alternance Assistant D’agence

    il y a 4 jours

    Aubagne, France ISCOD Temps plein

    **Description**: L’ISCOD, spécialiste de la formation en Digital Learning, recherche pour son entreprise partenaire, une **entreprise leader dans le service à la personne**, Un(e)** Assistant(e) d’agence et gestion**, en **contrat d'apprentissage**, pour préparer l'une de nos formations diplômantes reconnues par l'Etat de niveau 5 à niveau 7 (Bac+2,...

  • Employé de Libre Service

    il y a 6 jours

    Aubagne, France Synergie Temps plein

    **A propos de notre client**: Notre client, spécialiste dans le domaine de la distribution, recherche un(e) employé(e) de libre service F/H afin de renforcer ses équipes, basé sur Aubagne. **Descriptif du poste**: Vos missions: - Mise en rayon - Facing - Conseil client - Petite manutention et port de charge Vous disposez d'une expérience similaire et...

  • INFIRMIER D.E HF EN SERVICE DE RÉANIMATION

    il y a 2 semaines

    Aubagne, France Vitalis Médical Temps plein

    Réseau d'agences d'intérim et de recrutement développé en franchise, Vitalis Médical a été imaginé par des professionnels expérimentés du secteur. Il s'appuie sur deux valeurs fortes : l'esprit entrepreneurial et une expertise métier. Plus de souplesse pour concilier vie professionnelle et personnelle? L'intérim est la solution !Vitalis Médical...

  • INFIRMIER D.E HF EN SERVICE DE RÉANIMATION

    il y a 2 semaines

    Aubagne, France Vitalis Médical Temps plein

    Réseau d'agences d'intérim et de recrutement développé en franchise, Vitalis Médical a été imaginé par des professionnels expérimentés du secteur. Il s'appuie sur deux valeurs fortes : l'esprit entrepreneurial et une expertise métier. Plus de souplesse pour concilier vie professionnelle et personnelle? L'intérim est la solution !Vitalis Médical...