Customer Success

**Company Description** What if companies had truly informed, engaged, and influential employees?**

This is the challenge that Sociabble decided to take up in 2014, by launching an SAAS platform for Internal Communication, Employee Advocacy, and Employee Engagement.

11 years later, Sociabble is used in more than 180 countries, by companies such as Coca-Cola, Mars, Accor, EDF, Tata, Capgemini, Generali.

International since day 1, the company has offices in Paris, Lyon, Boston and Mumbai.

Sociabble was founded by two pioneers of the Internet, Jean-Louis Bénard and Laurent Gauthier, entrepreneurs and investors for more than 25 years. By building the company, they were inspired by the best of U.S.based SAAS platforms, without being constrained by the caricatures or culture of Silicon Valley start-ups. They created a boostrapping culture. Sociabble is identified by U.S. analysts as one of the best solutions on the market today.

Simplicity, kindness, respect, exemplarity, fairness, and trust are the values around which the company has developed. The teams consist of a mix of experienced and junior professionals, to facilitate day-to-day learning through mentoring.

**The perfect match?**

You will thrive at Sociabble if
- You have a strong taste for new technologies, the world of SaaS and digital transformation, and wish to practice in a constantly evolving environment.
- You are looking for a job with strong responsibility coupled with freedom of initiative and would like to get involved in an ambitious project.
- You wish to participate in an adventure and grow with an ambitious and benevolent team with globally recognized companies to ensure their satisfaction on their projects.
- You like international, transparent environments where everyone can learn and be heard.

It is in the Customer Success team that a permanent position is vacant:
As a Customer Success - Account Manager, you are responsible for the business strategy and development of your Mid-Market client portfolio in EMEA & US. Your mission is to ensure customer satisfaction, retention, and growth of strategic accounts by aligning their business challenges with Sociabble’s solutions.

You are the key partner for client decision-makers (C-level, Sponsors, Communication, HR, IT ) and oversee the entire customer lifecycle, from onboarding to partnership development, working closely with a Digital Project Manager (DPM) and liaising with Product teams.

Your role is structured around four strategic pillars:
**Account management**
- Responsible for growing financial revenue by securing renewals and identifying growth opportunities
- Build a strong network within your accounts and develop high-level strategic relationships with key decision-makers (C-level) in a business partnership mindset
- Manage the entire sales cycle amongst existing clients, from identifying and qualifying needs to presenting tailored solutions, handling commercial proposals, negotiations, and closing deals

**Strategic advisory**
- Act as a trusted advisor to clients (C-levels, Sponsors, Communication, HR ), understanding their business challenges and guiding them on engagement strategies related to communication and advocacy
- Define the Success Plan alongside the DPM and ensure its alignment with the client’s strategic goals
- Lead regular check-ins and steering committees, bringing together the client’s project team and executive stakeholders

**Driving Sociabble deployment & adoption**
- Oversee project support, primarily executed by the DPM in charge of operational execution and technical coordination, across all project phases (before, during, and after deployment)
- Ensure that project actions executed with the DPM align with the client’s long-term strategic needs
- Relay client feedback to the Product teams to contribute to platform improvements
- Proactively suggest internal process enhancements to optimize the customer experience

**Inspire, manage & share knowledge**
- Coordinate with the Digital Project Manager, ensure a clear division of responsibilities and create an efficient, dynamic working environment
- Embody Sociabble’s values, fostering a culture of excellence and collaboration among colleagues and clients

**Qualifications** Qualifications**

**_Education & experience_**
- University degree in commercial, digital, or engineering fields
- 4+ years of hands-on experience as an Account Manager with project management exposure
- 3+ years of experience handling international EMEA / US / UK clients

**_Sales & account management expertise_**
- Strong background in long and complex sales cycles, using various methodologies
- Proven ability to manage multiple projects simultaneously in a fast-paced environment
- Full sales cycle experience: renewals, upsells, cross-sells, and negotiations

**_Languages & work Style_**
- Fluent in English (C2) - mandatory
- Highly autonomous, self-motivated, and results-driven
- Strong team player, able to collaborate effectively a