Technical Sales Representative

Alimak Group is a global provider of sustainable vertical access and working at height solutions in the commercial, industrial and construction sectors. With a presence in more than 120 countries, the Group develops, manufactures, sells and services vertical access and working at heights solutions with focus on adding customer value through enhanced safety, higher productivity and improved cost efficiency.

The Group has a large installed base of elevators, service lifts, temporary and permanent hoists and platforms and building maintenance units around the world. The solutions portfolio also comprises of height safety protective equipment, load measurement & control, lifting & handling, and a global after-sales business model, with recurring revenue from spare parts and services such as inspection, certification, maintenance, refurbishments, replacements and training.

Founded in Sweden 1948, the Group has its headquarters in Stockholm, 26 production and assembly facilities in 15 countries and approximately 3,000 employees around the world.

At Alimak Group, we understand that our employees are the key to our success. Our aim is to be an attractive Employer of choice, and we strive to attract, develop, and retain qualified and motivated people in a professional and attractive working environment. Working at Alimak Group means you will be part of a team of professionals who work together to bring about innovation and best practices in vertical access solutions.

**Role description**:
The role consists of organizing and managing commercial relationships with customers within the Industrial Division’s after-sales activities. The technical sales representative is responsible for maintaining the installations managed by the Industrial Division by meeting customer needs and following manufacturer recommendations.

The key goals are to ensure customer satisfaction, loyalty, business development, and after-sales profitability. You will guarantee the quality and performance of after-sales service, maintenance contracts, and the promotion of complementary services (spare parts, modernizations, upgrades).

All proposed solutions must comply with applicable regulations.

This process begins with the customer’s initial request and ends once the final invoice has been paid.

**Key tasks & responsibilities**:
**After-Sales Service Management**
- Monitor the fleet of rack-and-pinion elevators installed at client sites
- Plan and coordinate maintenance interventions with technicians
- Handle customer complaints and ensure quick and efficient resolution
- Verify technical compliance of interventions and adherence to contractual commitments
- Participate in technical acceptance after major works or repairs

**After-Sales Commercial Development**
- Propose and negotiate maintenance contracts and additional service offers
- Manage administrative relations with customers (purchase orders, documentation, etc.)
- Identify and pursue modernization or equipment replacement opportunities
- Prepare, follow up, and finalize quotations for spare parts sales
- Contribute to achieving the after-sales department’s turnover and margin objectives

**Customer Relations and Satisfaction**
- Serve as the main point of contact for the customer after equipment commissioning
- Conduct regular follow-ups to assess satisfaction and evolving needs
- Visit client sites to evaluate performance and suggest improvements
- Foster customer loyalty through high-quality technical and commercial support

**Coordination and Reporting**
- Collaborate with technical, logistics, and sales departments
- Report field information (recurring failures, technical issues, suggestions)
- Monitor after-sales performance indicators: failure rates, response times, customer satisfaction, profitability
- Provide regular reports to the Industrial Division management.

**PERFORMANCE INDICATORS (KPIs)**
- Customer satisfaction rate
- Maintenance contract renewal rate
- After-sales revenue and margin achieved
- Average complaint resolution time
- Equipment availability rate under maintenance contracts

**MAIN INTERNAL AND EXTERNAL RELATIONS**
- Industrial Division France: Strategy definition
- Industrial Division Group: Coordination and reporting
- Factory, installation, and follow-up departments: Order processing and project **tracking**:

- Commissioning and Safety Manager: Compliance with safety rules and procedures
- All Group Departments: Cooperation within the framework of after-sales activities
- Reports to: France Industrial Division Manager

**Qualifications & Competencies**:
To be successful in this role you will have:
Education: Bachelor’s to Master’s degree (Bac+2 to Bac+5) in Electromechanics, Industrial Maintenance or Technical Sales. NIVEAU VII ; COEFFICIENT C10 Qualification.

Experience: 5 to 10 years in elevators, hoists or complex industrial equipment

Strong technical background with ability to read and understand mechanical/electrical drawings

Good command