Senior IT Support Specialist

The IT team is looking for his new **Senior IT Support Specialist** who will be in charge of maintaining the best user experience possible for our Swilers in our Montpellier Office. Among this local perimeter, the Senior IT Support Specialist will contribute with all the team, based in France on improving our overall IT. She/He will have to deliver on projects, improve our processes and sometimes give a hand to the team on some topics.

**\uD83D\uDD25 Your mission**:

- ** Handle the support Level 1 and 2 for all Montpellier users**:

- be the 1st point of contact for all IT requests in our Montpellier offices
- handle users’ problems with their licences and accesses
- supply teammates with small IT equipment (keyboards, mice, headsets )
- perform an advanced diagnostic on network issues and take any action necessary to resolve it permanently
- **
Maintain in good and operational state all IT equipments at the office**:

- regularly check the status of meeting rooms, network, wifi, printers
- maintain and update the hardware inventory (laptop, accessories, spares)
- **
Create and update support procedure documentation**:

- when a new problem occurs, take the time to document how you resolved it
- document the setup and configuration of the different equipments so that any other member of the IT team can contribute to problem solving
- document the result of POCs you created to keep a record of what’s already been tried
- **
Regularly perform root cause analysis on laptops, routers, or software solutions for frequent incidents and identify some patches to avoid new attempt, reduce the occurence or find workaround to fix it more rapidly.**
- **
Take care of all Swilers in Montpellier**:

- prepare and animate all IT onboardings and offboardings (hardware, software and accesses)
- train our users to better use collaboration, communication and productivity tools
- keep in touch with our key stakeholders team on a regular basis to incorporate their feedbacks into our backlog of projects and actions
- **
Deliver on the IT roadmap and on various IT projects** (as various as handling the acquisition/rework of a new floor for our offices, setup of new IT solutions, updating OS version, migrating content form one platform to another, installing and setting up a new sound system, creating user trainings, replacing part of our mobile force, integrate new tools or automate recurring tasks or workflows )
- Senior: at least 5 years of experience in the IT field
- You’ve already setup a meeting room from scratch, or a server handpicking the relevant components, or created an enterprise network from top to bottom
- You like to create robust and state of the art solutions to complex issues
- You know what RFCs and naming conventions are, or the difference between WIFI 5 and 6, between 5GHz and 6GHz bandwidths, or between ARM and X86 / 64 architectures
- Autonomous and problem solver: you are not afraid of testing new things and eager to learn deeply the technical aspects behind every topics
- Precise and well organized: you ensure an accurate asset management and have a proper sense of priorities.
- A people-person: you’ll be the first contact for all Swilers in Montpellier and will have to collaborate with many people, including the rest fo IT team, who you can always collaborate with.
- Technical and passionate: you aim to understand the root cause of the situation you encounter. You are motivated to discover and learn new technologies, and you are not afraid of doing things, experiment and test.
- Professional English is mandatory
- On-site position in Montpellier

**\uD83D\uDCD3 One thing worth to be mentioned**:

- We welcome individuals with entrepreneurial backgrounds as well as those from established organizations. At Swile, we believe that delivering impactful products requires engineers to understand the needs of users and clients as well as the code itself.

**What’s in it for you ?**:

- An opportunity to integrate a dynamic team of talented engineers.
- A collaborative work environment that values innovation and creativity.
- Competitive salary and benefits package.
- Professional development and career growth opportunities.

**\uD83D\uDCBB Our stack**:

- Offices in Brazil and France
- Laptop PC & Mac (1000 laptops + 250 smartphones)
- SaaS: Google Workspace, Slack, Notion, Siit

**The recruitment process**:

- Meet with one our of our Tech Recruiters (30 to 45 minutes)
- Meet with our Head of IT (1h)
- Case study with the IT team (1h)
- Meeting with our leadership team (VP of Engineering: 45 min, CPTO: 45 min)