L3 Dc Support Manager

Powering our sustainable future together

Mobility has given us freedom. Opportunity. Growth. It has defined our world. But it has come at a price. To create a sustainable future, we must transition away from fossil fuels; and embracing electric mobility is key to making this happen. That's why, over a decade ago, EVBox was founded to empower the EV revolution.

Today, that revolution is unstoppable. We’ve now entered the new era of mobility: one where electric vehicle has shifted from a niche technology to an agent of change in society. A disruptive force, no longer for the few, but for the many. It's time to take it mainstream.

In this new era, we must lay the foundations of an electric mobility network that's fit for mass electric vehicle adoption. That's why we are leading the charge with a complete ecosystem of solutions for forward-thinking businesses and drivers. To build a world where electric mobility is the new normal.

To get there, we need people from all walks of life who share our passion for creating a sustainable future. Join us to empower the global shift to electric mobility with our all-in-one EV charging solutions.

We are looking for an L3 DC Support Manager.

As part of the DC Service expert team, your mission will be to provide internal/external support for DC charging stations and contribute to customer satisfaction by improving service quality.

Reporting to the VP of DC Technology your responsibilities will include:

- Conducting in-depth remote analyses of charging stations (log analysis or direct connection to the station).
- Providing/proposing technical support to Level 2+ colleagues. When necessary, traveling to client sites to resolve technical issues.
- Preparing detailed reports for each of your interventions (analysis or fieldwork).
- Contributing to the phases (pilot laboratory validation, on site validation and deployment) of software and hardware upgrades for products.
- Supporting the development of the troubleshooting knowledge base to ensure experience sharing within the support team.
- Reviewing, improving, and validating new product documentation.
- Identifying potential product improvements.
- Training Level 2+ colleagues on new products.
- Providing guidance to L2+ contacts and determining whether a client case requires L3 handling or should remain L2+.

Education
- A Master or Engineer degree specializing in electricity, power electronics, or electromechanics.
- Minimum of 5 years of field and client relationship experience as a Support Engineer.
- Ideally, previous experience in the automotive or energy industry.
- Willingness to travel frequently worldwide (approximately 20% of the time).

Technical Skills
- Strong understanding of electronic principles (formulas, components, reading electronic schematics).
- Solid knowledge of TCP/IP communications (modem, router, network card, mobile/ethernet networks).
- Proficiency in electricity (electrical risks, magnitudes, measurement tools, etc.).
- Excellent verbal and written communication skills in ENGLISH AND FRENCH.

Preferred Technical Skills
- Familiarity with communication standards/protocols.
- Knowledge of programming languages (log analysis, Linux, C/C++, etc.) or basic mechanics and hydraulics (chassis, sealing, air conditioning).
- In-depth knowledge of the Electric Vehicle sector or a strong willingness to develop expertise in this field.

Personal Qualities
- Rigor
- Perseverance and results-oriented mindset
- Strong analytical and synthesis skills
- Desire to learn and improve
- Effective communication and teaching skills

Join us and contribute to innovation in electric vehicle charging infrastructure