Account Management Internship

il y a 1 semaine

Paris, France YOOBIC Temps plein

Account Management Internship - 6 Months

This role is ideal for someone who is interested in retail and technology, with strong analytical skills and eager to gain experience in a fast-growing SaaS environment.

**Who we are**

YOOBIC is an AI-powered Frontline Experience Platform. Our mobile app gives business leaders and frontline teams the performance tools they need to communicate, learn, and work - all in one place. With streamlined communications, mobile learning, and digitized task management, YOOBIC drives operational excellence while drastically improving the frontline employee working experience. 350+ companies around the world including LVMH, Chanel, Hermes, Lacoste, SMCP, Intermarché, Carrefour, Cultura, Pret A Manger trust YOOBIC to improve operational consistency and agility, get real-time visibility into multi-location business execution, and improve their customer experience.

**About the Role**

We are looking for a motivated and detail-oriented **Account Management Intern** to join our team in France. You will play a key role in supporting our **Account Management team**, which oversees a portfolio of **100+ retail clients**. In this role, you will collaborate closely with Account Managers, the Sales team, the Customer Success team, and the Product team to drive client success.

**Your Responsibilities**

**Portfolio Performance & Analytics**

Identify key business trends among Yoobic clients.

Conduct insightful analyses and coordinate dashboards to track client performance.

**Business Support**

Assist Account Managers in preparing **business reviews**.

Build **account maps** in Salesforce.

Support efforts to maintain an **accurate and organized** contract and invoicing database.

Work on **ad hoc projects** with specific clients when necessary.

**Risk Identification & Best Practices**

Analyze client platforms to identify gaps in **Yoobic usage standards**.

Develop a **library of best practices** in collaboration with Account Managers and Customer Success Managers.

**What We Offer**

This is a **paid 6-month internship** offering:
**Hands-on experience** within an experienced **Account Management team** in the SaaS industry.

**Exposure to world-class retail companies** and industry leaders.

The opportunity to **directly impact customer satisfaction and adoption** by creating valuable client resources.

A **dynamic and fun office** in the heart of **Paris**.

Team events, **office lunches, and lots of social activities**.

**Required Skills & Qualifications**

Currently in the **second year of a Master’s program** at a business school.

Fluent in **English and French** with strong communication and writing skills (both written and oral).

**Strong analytical skills**, with the ability to **dive deep into data and extract key insights**. Experience in a **consulting firm** is a plus.

Interest in the **Retail & Luxury industry**.

A proactive mindset, ready to **support change initiatives** and collaborate across teams.

**Hiring Process**

1️⃣ **Initial Screening Call** - Chat with our People Team (30 min).

2️⃣ **Case Study & Motivational Interview** - Meet your future manager and the **Head of Account Management** (45 min).

3️⃣ **Culture Fit Coffee** - Visit our Paris office, meet the team, and get a feel for where you'll be working

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