Cdi - Global Customer Service IT - Investigation

il y a 2 semaines

La BalmelesGrottes, France bioMérieux sa Temps plein

A family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For almost 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve public health**. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

We are looking for an **IT Investigation Leader** under a permanent contract, who will work and grow within the “Data/IT Investigation Unit “ of the Global Customer Service department.
You will report to the Manager of the Team within a team of around 15 co-workers.

Our unit is dedicated to processing customer complaints and questions and is leading the end to end investigations.

As an IT Investigation Leader, you will be responsible for processing all requests coming from subsidiaries and distributors.

**What will be your missions ?**
- Ensure **technical support** on our **IT products** (MYLA, VILINK, CLARION and future IT products to come)
- Be responsible for **leading the investigations** on these product lines
- Follow the **CAPAs** (corrective & preventing actions) created as a consequence of an investigation and document them using the respective software (Salesforce and Trackwise Digital)
- Lead **investigation meetings** and work in close collaboration with other teams (ex. R&D, production sites)
- ** Monitor and report** about investigation statuses and **escalate** concerns to management within expected timeframe
- Have a **key role during audit** preparation and participate to the actual audits
- Develop **tools** to help subsidiaries and distributors gain efficiency when supporting their customers (troubleshooting guides or tools, FAQs )
- Contribute to continuously** improving** processes and products

**Who are you ?**
- You have an **engineering degree** with a major on **Computer Science**:

- Minimum **5 years of experience** in the **IT** field, ideally in the** laboratory or hospita**l computer field or within a** LIS (Laboratory Information System) editor.**:

- Proficiency in **biology** or previous experience as IT Engineer, System Engineer or Application Specialist are plusses, as well as prior experience or knowledge of **our products.**:

- Knowledge of** laboratory communication protocols **(i.e. HL7, Snomed, Loinc) will be appreciated.
- You have demonstrated **leadership** and ability to **convince and gain trust** of your stakeholders
- You have very good **communication skills**, a good **team spirit** and you like working with **multidisciplinary teams**:

- You are **autonomous**, used to dealing with **priorities** and you and demonstrate **reactivity** in case of emergencies
- You are **curious** and **customer service** oriented
- You have successfully participated to **regulatory audits** (ex : FDA, ISO, OSHA, EPA, etc.)
- Your **English** is fluent both in written and orally; other languages are valuable assets
- Position based in La Balme, France
- Occasional **travel** in France or abroad can be required (10% maximum)

  • Global Quality System Expert

    il y a 1 jour

    La Balme-les-Grottes, France bioMérieux sa Temps plein

    A family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For almost 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve public health**. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large...

  • Global Customs Process manager

    il y a 4 semaines

    Issy-les-Moulineaux, France Geopost Temps plein

    ContextGeopost, european leader in sustainable parcel delivery enabling e-commerce acceleration (DPD, Chronopost, SEUR, BRT, Jadlog), a holding company owned by Le Groupe La Poste, which generated €15.8 billion revenue and delivered 2.1 billion parcels in 2024.International scope: 57 000 employees across more than 50 countries, densest parcel shop & locker...

  • Global IT Project Manager

    il y a 5 jours

    Tassin-la-Demi-Lune, France Mérieux NutriSciences Temps plein

    **MERIEUX NUTRISCIENCES** As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth...

  • Customer Experience Manager Informatique

    il y a 1 semaine

    Issy-les-Moulineaux, France Agate IT Temps plein

    Replacer l?humain au c?ur de la réflexion afin de faciliter l?alignement des différentes parties prenantes et permettre d?améliorer les parcours utilisateurs de l?acquisition à la fidélisation. Dans la direction du Head of design et avec les différentes parties prenantes (produit, UX, data, CRM, DSE, etc.) **La prestation consiste à**: Analyser /...

  • Global Customer Service Manager

    il y a 1 jour

    49250 La Ménitré, France Limagrain Temps plein

    **General information**: **Organisation **:About Vilmorin-Mikado **Reference **:2024-10038 **Location**: - La Ménitré**Position description**: **Employment Type**: Regular Full Time **Function**: SALES & MARKETING - SALES **Main Goal**: Within the **Commerce division**, under the responsibility of the** Head of Sales,** you ensure the **highest customer...

  • Cdi - Responsable Contrôle Qualité (F/H)

    il y a 1 semaine

    La Balme-les-Grottes, France bioMérieux sa Temps plein

    Descriptif du poste Notre département Contrôle Qualité du site de La Balme Les Grottes recherche un(e) CDI - Responsable Contrôle Qualité F/H qui sera rattaché(e) à la Directrice Qualité du Site. **Quelles seront vos responsabilités ?**Votre rôle consiste à diriger l’activité du Contrôle Qualité du site, du contrôle à réception des...

  • Customer Service

    il y a 2 semaines

    Issy-les-Moulineaux, France Medela LLC Temps plein

    Are you interested in working for a company that is passionate about its customers? That lives its values and nurtures its employees? Then Medela is the company for you._ We are seeking a Customer service&logistics specialist (M/F /d) to join our team. The customer service and logistics Specialist will be responsible for monitoring the movement of goods at...

  • Investigateur Qualité H/F

    il y a 1 jour

    Les Ulis, Île-de-France LFB Temps plein

    QUELLES MISSIONS VOUS SERONT CONFIEES ?Le site pharmaceutique des Ulis (Essonne) intervient dans la production des médicaments dérivés du plasma. Pôle d'excellence des phases amont du procédé, il regroupe des activités de réception, décongélation et fractionnement du plasma. Il est situé sur un complexe industriel de 9 hectares qui abrite...

  • Investigateur Qualité H/F

    il y a 1 jour

    Les Ulis, Île-de-France LFB Temps plein

    QUELLES MISSIONS VOUS SERONT CONFIEES ?Le site pharmaceutique des Ulis (Essonne) intervient dans la production des médicaments dérivés du plasma. Pôle d'excellence des phases amont du procédé, il regroupe des activités de réception, décongélation et fractionnement du plasma. Il est situé sur un complexe industriel de 9 hectares qui abrite...

  • Customer Service Support

    il y a 5 jours

    Issy-les-Moulineaux, France Deutsche Post Global Mail Temps plein

    Deutsche Post Global Mail France est une filiale du Groupe Deutsche Post DHL (590.000 collaborateurs dans le monde). Implantée en France depuis 2000, la société Deutsche Post Global Mail France est l'un des leaders sur le marché français de la distribution de lettres, mailings et de colis BtoC à l'international. Afin de soutenir le surcroit...