Payment Operations Team Manager

**About**:
Swan is Europe’s embedded banking specialist. We empower software companies to embed banking features like accounts, cards, and payments directly into their products, under their own brand.Swan processes over €1.5 billion in monthly transactions for more than 150 companies—like Pennylane, Indy, Agicap, Libeo, and Lucca. Founded in 2019, the company has received growth capital from leading investors such as Lakestar, Accel, Creandum, Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution, regulated by the French banking authority (ACPR).

**Our mission**

**Banking belongs in business software**

Many software companies already serve small businesses incredibly well: helping them send invoices, run payroll, manage inventory, and more. They’re on a mission to become the central hub for managing every aspect of business life.

It’s a missed opportunity. Business software shouldn’t just record financial activity — it should run it.

**To learn more about us**:About Swan** ;**Our story**.**

**Job description**:
**Your team**

The Payment Group at Swan leverages industry knowledge, payments expertise,
and general insight to build and operate the banking products and the platform
that power cash collection, cash storage, and money movements for all Swan
financial products.
Ultimately, the group is working toward a future in which all the complexities of
handling money are hidden from Swan's partners and end-users—whether that's
adopting new payment methods, reconciling various entries (technical,
accounting, and cash), integrating with banks and financial partners globally, or
addressing regulatory obligations.

Within this Group, the Payment Operations team oversees our daily payment
operations and ensures compliance with all major regulatory obligations as a
financial institution around three core pillars:
Operational excellence—Because we handle money and perform sensitive
operations, we must deliver the highest quality service to both internal and
external stakeholders
Operational risk management—While we cannot eliminate all operational
risks, we must identify and mitigate them to protect both Swan and our endcustomers' assets
ROI-driven actions and priorities—We must use our resources efficiently and
focus our energy on what matters most: automation, cost efficiency, revenue
opportunities, and risk mitigation

**Your mission**

As we scale, we are looking for a leader with a process-oriented and automation
mindset to manage the team, increase our efficiency, direct our efforts where
they'll have the greatest company impact, and elevate the quality of everything
we do.

As the Payment Operations Lead, you'll report directly to Swan's VP Product &
Operations - Payment and manage two key functions:

- Payment Operations Run Management—led by Payment Operations
Supervisors (2 people) who oversee squads of Payment Operations Analysts
(5 people). The supervisors act as controllers and empower their squads to
ensure high quality outputs and efficiency. The analysts handle daily payment
operations (payment flows reconciliation, client safeguarding controls, other
level 1 controls), provide Level 2 internal support, manage financial provider
relationships, verify billing, and manage payment incidents until resolution
- Payment Operations Project Management—led by Payment Operations
Project Managers (2 people) who enhance the Run Management team's
efficiency through KPI development, process improvement, and
implementation of automation and AI solutions

**Main tasks**

As a manager-coach, you will support the team in achieving ambitious goals while
Your responsibilities will be:

- Lead our Payment Operations team, taking full responsibility for team
performance, engagement, and development
- Implement and monitor Key Performance Indicators and lead data-driven
analysis to continuously measure and improve team performance
- Champion automation and AI to streamline operations and decouple team size
from increasing volumes
- Optimize operational profitability by ensuring team performance aligns with
budgeted volumes, costs, and control requirements
- Provide technical payment expertise in the development of new products,
projects and services
- Establish and maintain strategic relationships with key financial providers
- Create and maintain an internal leadership network while nurturing
relationships with key stakeholders to enhance your team's collective
performance
- Foster a culture of continuous improvement and consistently raise the quality
bar
- Oversee human resource responsibilities, including hiring,
coaching/mentoring, and supporting team members' career development
through structured discussions
- Lead initiatives that foster an inclusive and positive team environment

**Preferred experience**:
**You’re a great match if**:

- 7+ years of experience in startups, consulting, operations, logistics, or other
relevant fields
- Master or Bachelor's degre