Cloud Solution Architect Manager Infrastructure

**We are currently looking for a CSA Manager
- Azure Core / Infra to join our team in Paris, France to support our Enterprise customers.**

This opportunity will allow you to develop some of the following:

- Leadership and coaching skills of the CSAs to deliver a successful customer transformation aligned to business needs.
- Enhance cross-team collaboration skills by orchestrating and contributing to the extended teams supporting our customer.
- Enhance communications skills operating in a global organization.
- Deep technical knowledge, managing technical leaders working with high pace innovation solutions

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.

**Responsibilities**:
**People Management**

Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
- Model - Live our culture; Embody our values; Practice our leadership principles.
- Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
- Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

**Driving Customer Success**
- Coaches team(s) to build customer timelines and utilizes them to build industry/team plans. Aligns multiple engagement plans and leverages corporate resources dedicated to awareness improvement of high potentials (e.g., Skills Learning platform).
- Supports the Voice of the Customer through escalation, acceleration, and additional emphasis of feedback, blockers, insights, resources, etc. items as needed. Looks across multiple customers for opportunities to consolidate and prioritize items across the business.
- Builds on their network and industry experience to connect customers with ideas, people, and resources to new support customer opportunities. Cultivates the strategic image of Microsoft as a valued business partner that serves a wide range of customers/partners by aligning the vision for Microsoft cloud technologies with future industry needs. Creates a vision with business solution scenarios and partners/services that helps the customer meet their business goals and achieve their long-term corporate vision. Participates in Microsoft-centric operations and cadences to align with customers as needed. Acts as a go-to resource for customer success.
- Supports and guides team in developing and expanding existing impactful relationships with customer and architects, C-level technical decision makers (TDMs), and business stakeholders. Provides coaching on how to build the bridge between TDMs and business decision makers (BDMs). Provides coaching to help employees facilitate effective customer conversations and prove the capability and value of solutions through design collaboration sessions with the customer/partner
- Contributes to and holds team accountable to rhythm of business. Challenges team to identify opportunities. Represents high potential and sub-area initiatives (e.g. acceleration plans, scorecard).Drives One Microsoft mindset. Maintains communications with partners on highest potential customers to align technical resources to customer and customer cases based on account planning and priorities.

**Technical Leadership**
- Enables and empowers team to develop technical expertise and provide technical insights to internal teams. Acts as a role model for continuous learning and development and anticipates future needs for capabilities based on industry/market trends.
- Fosters community sharing of stories and leveraging of pre-existing resources by encouraging and empowering the team to share learnings and by establishing a cadence (e.g. internal technical brainstorming calls, presenting latest challenges in staff meetings) to calibrate on challenges and trends that impact the team across the subsidiary level.
- Contributes content and expertise, and ensures team members participate in tech communities and drives feedback to improve overall team member experience and effectiveness. Fosters and enables technical leadership opportunities by supporting the development of Digital Sales.
- Ensures customer cloud platform enablement by ensuring coverage of entire customer portfolio, ensuring customer proficiency, and orchestrating across multiple function to ensure basic operational foundations in place. Engages in stakeholder management across accounts to orchestrate cross-fertilization for various aspects of cloud enablement and accelerate platform enablement. Shares insights and blockers with broader team. Ensures customers have training plans developed by Could Solutions Architects. Reviews training plans and provides feedback to Could Solutions Architec