Cabin Services Regional Manager

COMPANY When it comes to innovation and achievement there are few organisations with a better track record. Over the last 21 years, we have changed the way people travel across Europe, making it easy and affordable for our customers. With a growing fleet of over 250 aircraft, annual passenger numbers in excess of 70 million and an unparalleled network of over 800 routes, we are well placed to become Europe’s preferred short haul airline. We’re also a digital company. Last year there were over 168 million visits to our mobile app. Then it’s our people and passion which set us apart. Highly talented, forward thinking people with a real sense of fun. We are generation easyJet, joined together by our ‘Orange Spirit’. JOB PURPOSE Accountable for cabin crew management and cabin services operational excellence within bases across the region and business lead on the cabin crew IR/ER agenda. JOB ACCOUNTABILITIES - To ensure that cabin services standards, policies and processes are implemented consistently across the region. - To lead management teams across bases, ensuring they have the capability to manage employment issues, including investigations, disciplinary and grievances; act as an escalation point when required. - To effectively lead and embed business change programmes in the region - To build solid working relationships with the relevant crew representatives and ensure that they are constantly engaged on business changes and plans. - To play a key role in cabin crew pay/CLA talks driving the cabin services agenda in the mandate creation and in the negotiation, whilst ensuring that crew feedback is always listened to and understood. - To ensure that the crew policies in the region are fit for purpose and aligned with Cabin Services principles and agenda. - To promote management practices which drive safety culture across base management teams and crew. - To ensure that base managers take personal accountability for the resolution of crew related issues. - To drive high level of cabin crew engagement in the region, making sure that crew feedback is promptly and effectively acted upon. - To drive operational excellence, ensuring high levels of OTP, Customer Satisfaction, Inflight sales and cabin crew attendance across bases. - To coach base management teams and support them to develop the required leadership skills. - To ensure that cabin crew and management talent is identified and nurtured, promoting an atmosphere of career progression at bases. - To ensure that base managers effectively manage crew absence and support crew welfare. - To manage internal communications to cabin crew and lead the recognition agenda in the region to drive a high performance culture across base management teams and cabin crew. - To ensure that base managers adopt effective cost control and manage within the budget. **Requirements of the Role** KEY SKILLS REQUIRED - Ability to motivate and build a high performing team - Experience of improving operational performance through engagement of teams - Experience of effectively leading and embedding business change - Excellent interpersonal and influencing skills, able to communicate with all levels of the business both internally and externally - Strong verbal and written communication skills with the ability to work cross functionally - Demonstrated ability to influence and successfully engage with employee representatives to achieve key business objectives. - Resilient and able to work under pressure - Ability to strike a balance between operational, strategic and commercial needs and combine a strong grasp of detail with the bigger picture view. - Be a role model and drive best practice and continuous improvement - Fluency in English + local language (when responsible for major markets, i.e. France, Italy and Germany) both written and oral - Ability to travel across the network to ensure adequate presence at bases. **BENEFITS**: > Competitive base salary > Up to 30% bonus > 25 days holiday > SAYE & Performance share scheme > Life Assurance > Flexible benefits package > Excellent staff travel benefits HOURS OF WORK This six-month fixed-term contract covers an absence within the team. The position is 35 hours per week. LI-JC2